マレーシアジョホール州の温泉ホテル

The front desk staffs are very friendly and informative. The lobby area is big and comfy with a coffee vending machine. Need to travel out of this hotel to get lunch/dinner/supper and shopping and entertainment. The car park for hotel are at 1st level that are free for hotel guests. Our king size beds are very big. The rooms are big too. There is hair dryer in the toilet. The curtain in the shower is old and dirty but usable. The towels are old and not white anymore. House slippers are given but one pair looks dirty or being used. Housekeeping staffs are helpful and friendly. The TV not easy to operation or the channels need sometime to load. The next building(residential) is so close that we have to keep our curtains close all the time. The swimming pool and breakfast cafe are located at 5th level that are common area with the residents. The cafe is non Aircon and is open concept, their fans are cooling enough for comfortable for breakfast. The breakfast buffet is simple and tasty. Not alot of variety but enough to be full. The hot Spring is great, very hot. It has 2 normal pools inside and a sauna room. There's toilets and showers too. Friday and Saturday timming is 4pm to 10pm.

To the host: Although R&F are closed to custom but the location are really inconvenient. By walking at least 20-30min even covered walkway. Less shop lot and local restaurant surrounding the stay. Check-in instruction was unclear and mismatched the information with booking. Ultimately led me to wrong location and only found out there’s a mistake upon arrival. The network connection at the place are bad connectivity too. Spoiled the entire travel vibes by dragging the heavy luggage and caused inconvenience to traveller. At the end only got sincere apologise by the host since they found the mistake upon arrival. To Trip platform: CS and duty manager lack of empathy. Robotic replies. Duty manager does not know how to write an apology letter and need me to teach how to storytelling and combine all info in one sentence. Just sent multiple messages to interrupt me in chat box . In order to resolve the issue they provided trip coin as compensation but less sincere attitude. Which I understand they only a worker not the boss.