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Had such a lovely break, beautiful pool and facilities. Breakfast service great, would love to return, only one hour from home.

By definition, the experience was "mixed". Let's start with the good points: ~ first impressions - amazing - what a spectacular looking building ~ the manager on duty was very helpful - and kept the pool area open for us post its closing time of 6pm - as we arrived at 5:45pm, and had no idea that the pool was going to be closed at 6pm ~ staff were generally very friendly ~ breakfast was really good - and the kitchen made scrambled eggs especially for us ~ the interior of the old building is amazing, and most unusual Now for the not so good bits: ~ the new part of the hotel looks like a 60s comprehensive school - and couldn't be more different from the old part. The architect should be ..... ~ the "quad" between the new wing and the (also new) spa looks like a prison yard (how about some flowers? or a fountain?) the contrast from the old part of the hotel is astonishing, but not in a good way ~ despite having many rooms, and dozens of car parking spaces, there was not even ONE charger for an electric car. in 2024 this is outrageous. Of course, you could blame the authorities for not making it mandatory - but what are the management thinking? ~ the room (in the new part) was very dusty, and parts of the paintwork (eg the bathroom were scratched and broken looking) Thus - a "mixed" experience overall....

Great welcoming staff. Quiet for a weekend. Staff at the Brasserie and Spa really friendly and helpful. Some areas of the hotel a bit tired but overall lovely.

Good hotel, rooms are good size, with separate bath and shower! Stayed a few times, no complaints.

Property is excellent, very historical. Had feature room which was lovely and had great facilities (inc wine and beer in room). Food wasn’t great, we explained to staff who were very apologetic. Roads leading to hotel are full of pot holes and in desperate need of resurfacing. Staff were very friendly and helpful

Upon driving 4 hours to check at night in we were told that the restaurant was fully booked and there were no options to dine in the hotel but we could order a takeaway. Grand building from the outside in open grounds but really needing investment as hotel looked tired

A lovely Cheshire property in the country. A great place to relax or visit the local villages.

Quick & efficient check in. Friendly and professional. Really impressed- festive and fancy!

Overall there was a lack of attention to detail. There was a blue line from the top to the bottom of the television and the towel in the bathroom had a very large rip on it. There was no water provided which was surprising for this standard of hotel.

Restaurant service fantastic or slow, no happy medium, menu expensive for what you get

Awful experience. Restaurant service a appalling, none of the staff have any interest. Food is average at best. Complaints were acknowledged and ignored.

The hotel itself is very lovely but the windows looked like they haven't been cleaned for a little while. The restaurants food is also lovely but a somewhat limited menu abut the wait for our mains was a little too long but the head waitress offered us the bottle of wine for free as a good will gesture.

We were only staying for one night to see a show in Crewe so didn't spend a lot of time at the hotel. The room was nice, bed very comfortable. There wasn't a lot of room for other furniture so hard to be critical about that. Nice bathroom, good toiletries. When we came back from the show we had a drink in the Terrace Bar, which was fine. Service was excellent and the drink selection was good although the wine choice, by the glass, was a little limited. The only meal we had was breakfast. The staff were brilliant despite being under a lot of pressure from the large number of guests needing attention. All smiles and very helpful. The food was standard hotel fare and everything was available, sometimes with a short wait but as stated the staff were clearly short-handed but coping admirably.

Nice clean and large room. Breakfast was busy but good. Understaffed with junior staff that can get flustered or just not super observant (brink out cups, bring the bill etc).