コンフォート スイーツ ヘインズ モール(Comfort Suites Hanes Mall)

非常舒適的房間

This was a lot more than I expected. Thank you to the staff and all their hard work to make customer’s stays delightful

The mattress on the sofa bed was stained with what looked like blood. It looked like someone had tried to clean it but it was still very visible in 2 places

The front desk staff were extremely helpful and friendly. The bed was a bit hard. My only complaint is that there wasn’t a drink machine on the floor. Overall, a good value and a good night.

The blackout curtains were not built to close and the spotlight was directly outside the window for room 211. The room was also directly above the automatic doors and they were making noise all night long. The hotel staff was very friendly and attentive. This was just the wrong room for someone needing a good night sleep.

Our heat did not work. The front desk clerk came in and tried to fix it, but was unsuccessful. She claimed there were no more rooms. She offered a refund, but I had to try to find another room at 11pm. So we ended up staying.

The host (a guy) that checked us in was very professional and friendly. Hotel was clean and room was clean. Breakfast was hot and area was clean.

Everything was nice. The only problem I had was with the associate who completed my check-in. He profiled me as a local resident and told me that locals come and trash the rooms. I have nothing to do with whatever someone else does. I just wanted to provide my wife with a stay-cation after a long work week.

The staff were friendly and helpful. The room was very nice and spacious. The bathroom was clean and nice.