Bhoomi Residency

Booked this hotel through ******* for family stay over Xmas. The hotel promised roof bar and pool and restaurant. Staff at the Hotel were pleasant enough but appeared surprised that they had any guest booking in. Once in the room we noticed that we were unable to lock the door and leave it secure. There was no safe in the room and the room itself was freezing. Pillows were torn and appeared unclean and most of the room felt like it needed a deep clean. The window of our room looked out on a building site and had smears of mud on the outside. The second room we had had exposed wiring where the light switch should be and you could only turn the lights on and off from outside the room. Inside the main part of the room there was a worrying amount of black mould. As said before this was advertised as having a working restaurant and a roof bar and pool. None of this was in working order. We staying in this hotel for a total of 45 minutes before booking another hotel and got out of there. The only reason this has one star is that the staff were polite. None of the photos advertising this hotel reflected what we experienced. Hotel appeared to be still under construction. Have requested a full refund