We enjoyed our stay in this appart hotel. The best thing about it is its location. It is extremely well located and the city centre is few minutes away. The place is pet-friendly and our cocker spaniel had a good stay as well and received some treats from the reception upon arrival, which was a nice gesture. The receptionist Ann-Henri /Antoine Henri, was very welcoming and professional and ensured we had a good stay. We definitely recommend this place.
Hôtel très agréable, le personnel également. Les chambres sont grandes très propres et la literie confortable.
Juste il n’y a pas de restaurant sur place
Personnel gentil mais la chambre côté rue n'était pas insonorisée. Le bruit des premiers travailleurs sur la route à 6 h du matin était gênant. Nous avions réservé pour 3 et les serviettes étaient pour 2 personnes et il manquait la couette du 3ème lit. J'ai appelé la réception et ils ont monté rapidement ce qu'il fallait mais à 11h00 du soir j'aurais préféré me coucher sans devoir appeler pour ça. Ca peut arriver, je comprends. Dans la chambre il y a 1 sachet de thé et 1 de tisane mais nous étions 3, pas de bouteille d'eau mis à part celles du frigo (à payer) La salle pour le petit déjeuner dans le hall sans une vraie séparation n'est pas géniale. Pendant le petit déjeuner on est sur la porte où les clients rentrent et sortent et on entend les appels du personnel à l'accueil... il faudrait faire quelque chose pour bien séparer et insonoriser les espaces. Pour moi ce n'est pas un 4 étoiles. 3 étoiles max. Exemple d'expérience récente différente et comme j'aime: j'étais à Lille le week-end précédent avec ma fille pour la même raison. Concours universitaire. Dans l'hôtel de Lille (3 étoiles, Best western)) quand nous sommes arrivées ils nous ont proposé d'avancer l'heure du petit déjeuner du samedi à 6h30 (d'habitude à 7h00) pour donner à ma fille et à d'autres jeunes qui était là pour la même raison la possibilité de prendre le petit déjeuner avec calme étant donné que le concours commençait à 8h00. Ils nous ont donné un plan de la ville avec les indications pour arriver au centre d'examen. Beaucoup d'attention au client, service impeccable, chambres silencieuses, 2 bouteilles d'eau dans la chambre à l'arrivée et 2 tisanes par personne...en effet il suffit de quelques détails qui ne coûte pas cher pour faire la différence.
Very comfortable hotel, everything worked ok in the room, tv, kettle, fridge, shower with good hot water. Everything was very clean and convenient. It also had a kitchenette with pans, pots, cutlery and crockery. Hotel is located right at the heart of the Village, walking distance to everything!. Special thanks to the reception staff that were super nice and Friendly. I stayed in Room 207, where there was zero noise from the street. Thanks!.🙂
We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.
This hotel is very nice if you have a car to get around. Free Parking. Bedrooms fine and quiet. Good outside grounds. Reception staff all helpful. Breakfast I thought was good. Especially liked you can juice your own oranges in the morning and fresh fruit salad not tinned.
Just a short 12 minute walk into town. Extremely safe. Hotel offers continental breakfast for an extra charge. I did pass because there are so many cafes to people watch while enjoying your meal or cappuccino. Rooms, although small, are very clean, hot shower and comfortable bed and pillows. Staff is so nice and friendly as well as the people of Aix-De-Provance. Weather was perfect in September, 65-75 degrees daily. Most importantly, the big crowds left and no lines. Food is more than Fabulous. Will return. :)
I would anticipate that I am a platinum Accor hotel member , so by definition I had the pleasure to see hundreds of novotel in the word . Positive : -good breakfast and wonderful location in the garden . -open and common space quite clean and welcoming . Negative : -moquette in the room is more than obsolete , very dirt and with a really bad smelt . -most of the staff people are not speaking English at all , both during breakfast than at the bar . It has been hard even to have a bottle of water ….this is really not acceptable . Please consider these comments as an incentive to do better . Hotel is nice and few improvements are really needed . This is a Novotel below the standard .
Great new modern hotel close to the main town and with clean simple rooms. Was still being completed when we got there and only been open a week. Good parking in basement and dog friendly, good simple French style breakfast. Rooms are smallish but perfectly adequate for a night or 2 with good shower and a kettle and microwave.
Typical Ibis. Kind and helpful staff, nice property with big garden. Comfortable room for a 1-night stay. Very efficient check-in system. Other benefits are on-site parking and location close to the highway. Highly recommend this property for overnight stay in Aix-en-Provence.
Unexpectedly nice! We came to this hotel for one night because it's near the TGV station and we'd been unable to get into our hotel in Aix's old town until next day... This hotel turned out to have really comfortable well decorated modern rooms, excellent helpful staff and very generous extras: such as unlimited free mineral water and croissants in the hall, and free beer for anyone who didn't want to watch the rugby world cup in the restaurant/bar. (I should add that the hotel was quiet and so were the guests). A real effort has been made with the small landscaped garden and play areas, the swimming pool was clean and pleasant even though it was the end of the season, and the outlook very green over the golf course. The breakfast was absolutely the best I have ever had in France, with real French cheeses instead of the usual processed stuff, and fresh fruit and proper patisseries as well as eggs (and the meat was doubtless good too). The location was the main flaw for guests like us wishing to avoid using a car. It is a short taxi ride from the TGV station, but a half-hour bus journey to Aix proper through anodyne business areas. The other flaw - which wouldn't affect the sports fans or young families with cars who seem to be the usual guests - was the incredibly tiny bath. Sadly I fell trying to get out of that bath and am still dealing with the injury. I must add that we had come back again at very short notice for one further night, and again the staff were excellent and so was the room in all other respects...I should have used the shower that night instead!
Really enjoyed our 3 night stay here. We had a room opening onto the lovely garden with our own terrace space. The room was spacious and stylishly decorated. An interesting broken plan layout which worked well The bed was very comfortable and there was a large shower with monsoon head with plenty of hot water. Mini fridge in the room was a nice touch The whole place had a considered, design conscious boutique feel to it - the staff were also really friendly and helpful. Short stroll to the old town so nice to pop back and enjoy the peace and quiet of the garden sometimes. We sorted our own breakfast as there's a good bakery nearby and it was nice to choose things and eat outside our room. Wish there were more hotels like this at this price point.
6610chiarahThe hotel is very run down. The air conditioning was not working but you could not open the windows at night because of the noise from the motorway running alongside. Also the music the hotel plays throughout the public areas goes on 24/7 With a speaker on the patio area below our room it meant that even with the window shut there was a constant bass beat we couldn’t get away from. Despite requests to the hotel from our wonderful tour guide nothing was done. Temperature in the bedroom was 25c. Do not eat at the hotel, the food is abysmal and very expensive. The grounds and pool are not maintained and filthy, the litter bins outside reception overflowing. The only positives are the towels and bedding are new and plentiful and the supplied toiletries are high end, good quality.