We arrived at 10.50pm to be told our room wasn’t ready, and it would be another hour. We had been travelling for 9 hours, for this reason alone I wouldn’t book this hotel. Don’t know what the reasoning behind these room booking issues, but reading past reviews obviously a theme emerging. They kept saying hotel was full, I don’t give a toss I booked a room with a 2pm check in and it’s 11pm at night. Our room, when we eventually got in, had received a satisfactory clean, although dirty glasses and used shower gel was left behind. The dirty glasses remained for our whole stay. The room cleaning service was farcical, toilet, shower and sink weren’t cleaned during our weeks stay. There were some great staff, special mention to the day barman at the pool bar, who was friendly and offered outstanding service. The young evening barman, who spent all his time on the phone, and never cleaned tables or bar, and treated customers as an inconvenience, unless you were a young woman, not so much. Food was fine, very Turkish. Al a carte restaurant and snack bar never opened. Meals were only available for breakfast to 10.30am, lunch from 12 to 2 and dinner 6.30 to 8.30. At start of the holiday you’ll laugh at people queuing at 6.30 for dinner, go at 7.15 and you’ll realise why, lots of runny dishes with meat removed, and running out of food. Baked fish ran out at 7pm and platter of salmon removed at 6.45 pm and told it was finished. Beach was rocky, nobody bothered to clean beds or tables. Bed mattress was functional although tired. Sea was amazing. This is t a five star resort, although any one paying £1400 for a weeks all inclusive knows this. The crap check in, limited food, and sketchy service would suggest two star, and you wouldt bother. Final insult was being charged £10 an hour for late checkout to 5pm. When I couldn’t check in until over 9 hours from advertised check in time.
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