グランド アルビール ホテル(Almaty Grand Erbil Hotel)

今まで泊まったホテルの中で最悪のホテルの 1 つです。一番良かったのは、空港から 20 分という立地です。それだけです。水のボトルを頼んだのですが、2 本しか渡せず、追加で買うことはできないと言われ、拒否されました。部屋は臭いがひどかったです。

良い価格と良いレストラン。快適なベッドですが、私の部屋の外では常に騒々しかったです。それが従業員なのかゲストなのか、それともその両方なのかはわかりませんが、いつも怒鳴ったり叩いたりしていました。ほとんど眠れず、疲れすぎて次の日は何もできません!ところで、trip.com が部屋について言った多くのことは真実ではありません。エアコンなし、ミニバー、電子レンジ、階段のない入り口、衛星放送、金庫など。

What's good? Location near the airport, good breakfast, big room. What's not good? Rooms were not cleaned unless you ask for two consecutive days. Faulty flush and aircon not working at room 412

The receptionist was helpful(Jake)He gave information and instructions in an easiest and simple way for me to understand.we enjoyed having breakfast every morning.the food in the restaurant was good and tasty.and we saw people fun at the bar and i think they were all having fun.if given a chance to visit kazakshtan again,i’ll be choosing grand erbil almaty for my stay.👍🤩😍 * language barrier was the only problem we encounter😶

Breakfast is luxurious, did not expect such amount for a budget hotel. However, for improvement, I advise to provide heating facilities for the food such as microwave oven. The location is far from the city center but the superb bus services provide seamless connectivity to the city center. The location is also close to the airport, accessible by bus number 33 and 41. The room service is also commendable, they did not forget to top-up my coffee, tea and sugar, and even replace my towels and clean the toilet. However, guests are to be reminded that they will enter your room to do those, even though you hanged the 'do not disturb' label on your door knob, which I think is not acceptable. The receptionist is not particularly friendly, never smile, but he can understand and speak english well. However, be mindful if you have some disputes and try to discuss with him, he may not entertain you or pretend not to understand you, which I found very rude.

Checking in was okay. Room was very hot and AC didn't work. Watering the shower wasn't warm enough and had no toilet paper. No phone in the room to contact reception. Neighbors were very loud and some furniture is broken in the room. Also floor in the room is super dirty and probably is not getting vacuumed and had weird spots. In conclusion, would onlu recommended only for it's close distance to airport ad nothing else.

Good service ample breakfast and good facilities near to airport

We have chosen the hotel as we had next flight, the hotel is close to the airport. Hotel is not clean and AC was working not properly