メチェチ・ンル周辺のおすすめホテル・人気宿

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

アルマトイでは一般的に英語が問題であるため、ホスピタリティは良好で、スタッフとのコミュニケーションは簡単でした。 1階のバーはとても素敵でした。唯一の問題は、部屋がかなり古く見え、部屋のカーペット、洗面所のタイル、木工がかなり古くて使い果たされていることです。室温は非常によく制御され、部屋の食事の経験は良かった。客室には改修が必要です。景色については何もできませんが、一部のホテルはこのホテルに欠けていた近くの雪をかぶった山の素晴らしい景色を眺めることができます

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

ホテルの場所は素晴らしいです!バルコニーと夜の景色はエレガントです! 4月の朝に歌います。ホールとエントランスバンドのファッションはとても美しいです。部屋はあまり良くありません。小さなエリア、古いが、家具、カーペット、モダンではない、古いタオル、あります。ワードローブには棚がありません-物を置く場所は2つだけです。ベッドの服は普通できれいです。お茶、カップ、お茶、砂糖があります。水0.5毎日来ます。ミニバー-私は冷蔵庫全体を持っています、そして私の同僚は空です。オンデマンドで、私はそれをもたらすと思います。スムーズな部屋は2.6階と7階だけです。7階の暗い照明-ほとんど触れています。そのような大きなホテルにはあまりないようです。しかし、7日間滞在しました-私は魚に並んでいませんでした。トレーナー、サウナ、スイミングプールはありません。そして、それはホテルから大きく減りました。ジーナレストランでの朝食はとてもバラエティに富んでいて美味しいです。カシ、魅力的です。新鮮な野菜、サラダ、料理などがあります。厳粛な料理もあります。肉、ジャガイモ焼き。ビスケット、主に美味しいです。でも、ケーキが提供されることがあります。三、四日間の三です。もう木です。多様化のために、頻繁に訪れる旅行では、年に一度ホテルに滞在することができます。

ホテルは本当に良いです、中心部に位置し、dostykモールの向かいにあります。私たちは10月の9階にそこにいました。部屋は街と山🏔️ビューでとてもきれいできれいでした。コンフランホールスイミングプール施設スパ施設9階のシークレットクラブ彼らはまたいくつかの喫煙🚬部屋を持っていますこのホテルは本当に良いとお金の価値があります。ありがとうミルドムホテルチーム

良いサイズの部屋、ドレッシングガウンやスリッパなど、イビスの予想以上のアメニティ。小さなモダンなバスルーム。新しいホテルですが、トイレットペーパーホルダーが壁から離れているなど、いくつかの備品はすでに摩耗を示しています。提供されたキャラフの無限のリフィルのためのフィルターされた給水ステーションが好きです。絶好のロケーション、ショップ、レストランがいたるところにあります。良いジムと大型のモダンなサウナ。親切なスタッフが優れたサービスを提供し、英語を話します。「ラインブリュー」付属のレストランでは、非常にリーズナブルな価格でおいしい料理を提供しています。朝食ビュッフェは標準的な選択です。大きな価値とお勧め。

私たちの7月3-12、2023、私たちの息子と義理の娘のQyz Uzatu花嫁の結婚式のためにノボテルアルマティシティセンターホテルに家族で滞在することは思い出に残るものでした。スタッフは期待を超えて収容していました。提供されるサービスと支援の例には、1) 花嫁と新郎が到着したときに花束、ケーキ、シャンパンのボトルを豪華にお祝いします。2) フロントデスクの受付係エルミラが注文し、交渉し、そして「babysat」は花嫁の結婚式の日に花束を咲かせます。3)副ゼネラルマネージャーのYevgeniyは個人的に5つの10-day部屋の予約を完了し、私たちの完全な満足を確保するために何度もフォローアップしました。その後、別れを告げ、滞在に感謝します。 4)フロントデスクマネージャーのAltynはさまざまなリクエストを喜んで支援しました。 5)スタッフ全員が協力的で、前向きでプロフェッショナルでした。 6)ホテルレストランのビュッフェ式朝食は美味しかったです。ランチもかなり満足でした。さらに、ホテルの場所は素晴らしいです。記念碑と噴水のある大きな公共広場、レストラン、動物園、遊園地などのある近くの山頂へのトラムに隣接しています。;近くのレストラン、ショッピング、緑地などを備えた徒歩圏内の市内中心部。家族の経験に基づいて、ノボテル アルマティ シティ センター ホテルを熱心に支持し、お勧めします。私たちの滞在とホテルの親切で思慮深いことを心から思い出します。家族の世話をするためのサービス指向のスタッフ。

部屋からの眺めは良いですが、設備は比較的古いです。室内に鍵はなく、安全性は低めです。ホテルには私が慣れていないかもしれない匂いがあります。フロントの弟と妹のサービスはとても良いです。