慌しい一日の終わりには、イビス アルマトイ ジェティスでおくつろぎください。イビス アルマトイ ジェティスは、アルマトイの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からアルマトイ2駅まで約1km、アルマトイ国際空港まで約14km、移動に便利です。Zhibek Zholyが徒歩圏内にあり、市内観光に非常に便利です。付近にはAmangeldy Imanov parkやHouse Museum named after D.Konaev、Viktor Tsoi monumentなどがあり、アルマトイの観光に非常に便利な立地です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。アルマトイの当施設には、併設の駐車場があります。
Holiday Inn Express Almatyは2021年に開業、アルマトイに滞在するお客様にお勧めです。当施設はアルマトイ2駅から5km、アルマトイ国際空港から22kmと、立地に優れています。最寄の主要公共交通機関はAbayで、当施設から2kmです。エイフェレヴァ・バシュニャやApta park、ドスティクなど、周辺で多くの観光名所をお楽しみいただけます。館内の様々な施設で、有意義にお過ごしいただけます。アルマトイの当施設には、併設の駐車場があります。このホテルは、出張のお客様に多数ご宿泊いただいております。
ゲゲスト2023.06.29
What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service
リガーダルホテルはアルマトイの中心部にあり、Kazakhstan Museum of ArtsやKasteev State Museum of Artsまで歩いて 15 分かかりません。 このスパ付きホテルは、アルマトイ中央スタジアムまで 0.6 km、Auezov Kazakh Drama Theatreまで 1.5 km です。
マッサージ、ボディ トリートメントを受けられるスパで贅沢な時間をお過ごしください。屋内プール、スパ用浴槽、サウナなどのレクリエーション設備をご利用いただけます。その他の設備としてこのホテルでは、WiFi (無料)、コンシェルジュ サービス、ヘアサロンをご利用いただけます。
東ヨーロッパ料理を食べるなら、Manhattanはいかがでしょうか。ホテルにある 2 か所のレストランのうちの 1 つです。客室で24 時間対応のルームサービスをご利用いただくこともできます。バー / ラウンジまたはプールサイドバーで、お好きなドリンクを飲みながらおくつろぎいただけます。無料のビュッフェを毎日、8:00 ~ 10:00 までお召し上がりいただけます。
ビジネスセンター、ロビーでの新聞サービス (無料)、ドライクリーニング / ランドリー サービスをお使いいただけます。空港送迎シャトルサービス (24 時間対応) を有料でご利用いただけるほか、敷地内にはセルフパーキング (無料) も備わっています。
全部で 189 ある冷房完備の客室にはミニバー、液晶テレビなどが備わっており、ゆっくりおくつろぎいただけます。WiFi (無料)をお使いいただけるほか、衛星放送の番組をご覧いただけます。専用バスルームには、バスアメニティ (無料)、ビデが付いています。セーフティボックス、電気ポットをご利用いただけ、ハウスキーピング サービスは、毎日行われます。
ゲゲスト2024.07.24
Reception was okey and Hotel Manager was super hilfsreich fūr alle Fragen und uns 100% geholfen. Vielen Dank. gerne wieder. Hotel muss sich verbessern fūr Frūchstūck. Mehr erfahrene Personal. Changing the Menūs manchmal. Nicht jeden Tag gleiche Menū anbieten. Qualitativ bessere Produkte von Käse. Oliven. Frūchte. Teesortiment.
2024年に改装されたガスチーニッツァ・カザフスタンは、アルマトイで宿泊予定のお客様に非常にお勧めです。当施設はアルマトイ2駅から5km、アルマトイ国際空港から17kmと、立地に優れています。Abayが徒歩圏内にあります。付近のエリアには、Kazakh State Academic Theatre of Opera and Ballet named after AbayやHouse Museum named after D.Konaev、Apta parkなどの多くの観光名所があり、充実した時間をお過ごしいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。アルマトイの当施設には、駐車場が併設されています。このホテルは、出張のお客様に特に人気があります。
Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and
informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit.
The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty.
Will definitely come back here if we’re back in the city.
2021年に開業したSwissôtel Wellness Resort Alatau Almatyは、アルマトイにある非常にお勧めの施設です。当施設からアルマトイ2駅まで約22km、アルマトイ国際空港まで約35kmと、移動に便利です。付近のエリアは、Zags Nauyryzbayskogo Rayona G Almatyやヌルタウ、AlemParkなど、観光名所が豊富なことで有名です。館内の様々な施設で、有意義にお過ごしいただけます。お車をご利用のお客様は、アルマトイの当施設提供の駐車場をご利用いただけます。レビューでは、このホテルの施設はすばらしいと評判で、退屈せずにお過ごしいただけます。
ゲゲスト2023.08.16
We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo
ゲゲストOn a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.