Very disappointed as we booked a spa hotel and didn't realise we had to pay extra to use the facilities.
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ゲスト
2023年9月13日
Wonderful hotel. Love the rooms by the pond, so beautiful. Recommended
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ゲスト
2023年6月4日
Spa & swimming pool is very great, nice service and convenient carpark although need daily low rate of charge
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Martha
2024年3月23日
The little touches eg the fresh milk made a massive difference. We were surprised by a long queue to check in. The room was clean and comfortable. Although it was a digital tv it was not a smart tv which felt very old fashioned.
The swimming pool was not the tranquil place we had hoped for with families splashing in a noisy way. The rest of the facilities were great but we were upset by the additional cost for the spa that was initially quoted as £10 then increased to £15.
The gym was great and the best hotel gym I have ever used. The cold sweat towels a fantastic idea.
Breakfast was very nice although tiny eggs were a strange economy.
Overall, the value and experience was good and I would return.
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Lisa
2024年3月10日
Very disappointing. Mostly let down by poor customer service. Snooty staff who tried to get more money out of you at every turn. I object to booking a hotel with a pool, then paying an additional &10 pp for the privilege of using it. I understand there is an early check in charge, but other hotels let you in if you arrive slightly early & the room happens to be ready. Not here… £25 please madam for the privilege of popping your bags in a couple of hours early… err, no thanks! I don’t appreciate having to book a slot for my breakfast but still waiting over 10 mins to be seated. Then being served a lukewarm tiny coffee & rancid meat which was taken away without apology or redress. This hotel thinks it is something which it is not. Please try & get the basics of good service & value right before attempting a 5 star veneer for a 2 star service. Having a security tag on your dressing gown didn’t add a good vibe either…
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Gary
2024年3月3日
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
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Haemonetics
2024年3月1日
When I ended up paying £330 for a nights accommodation my expectation was set high, I got to the room - liked the idea of not having bottles for water and milk but when the amenities on floor 3 were not working I couldn’t have a coffee in the morning, breakfast I had to go in my gym kit or not at all as it was all booked out and paid £10 for the gym and spa not to be given a locker walking round with everything pool side looking rather foolish
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Hayley
2024年2月19日
Slept really well, room was a good temperature, love that there is fresh milk in the hall way, that the bin had a separate part for recycling. Staff are lovely, the only thing is that I think for the price the spa should be included and not an additional price. £150 for a night with no breakfast or spa included is a lot.
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Emily
2024年2月15日
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10
extra to the advertised price as prices had apparently just increased!!
Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access.
Good breakfast