Reception very helpful overall and met lots of friendly staff. (Shout out to the gentleman who's a huge Paul McCartney fan and made us all feel very welcome, thank you ever so much). On our last day, housekeeping knocks at 12:01 pm, our ”please don't disturb sign” hanging on the door. I tell her we asked for a late check out at 2pm. She says a not-so friendly ”o-kay” and she doesn't look very happy. A few minutes later, reception calls the phone and says they weren't made aware but confirms the late checkout. At 12.30, a different lady from housekeeping again knocks on our door and I say I just got a call from reception confirming a late check out at 2pm. She politely smiles and apologises and says she didn't know about that. Just a slight mishap in communication, I guess. (I'm aware that housekeeping don't go around holding apps to read every update in communication). Just that, we got at least two phone calls asking how our stay has been (which is nice) and on the second phone call the day before we were to check out, my husband mentioned the late check out request. With all the lovely attempts to check how our stay has been, I was just a bit surprise that our request was overlooked.
My family and I stayed here twice in the past week. once by chance, stopping very late at night after the end of a long travel day. The night time desk clerk was friendly, and the room was spacious, clean, and very comfprtable. The next morning we at their very good breakfast buffet, and our four year old had some time to use the beautiful indoor pool. Though exhausted we were delighted by our stay and mad certain to stop back there again on the return trip. It did not disappoint. Once again the room was comfortable and very clean, and even though we arrived very near the end of the breakfast buffet, they were very friendly and did not hesitate to bring out new, fresh items, and replenish the waffle batter (have to take advantage of that waffle iron for the fresh waffle). My wife had a very nice conversation with the food service manager who was incredibly friendly. Every person I encountered there in both stays was friendly and helpful. Any time future travel or business brings me or the family to Amarillo I will certainly stay here again.
DDuane MI was able to get the floor and location I requested. Staff was helpful and friendly. The room was very nice and comfortable. I especially appreciate Taylor for all her help. She was attentive and nice. She is a true professional, what I really appreciate most about Taylor, is that she never grew tired of the request. Awesome place and people!!!.
SstacyhargraveVery nice and clean place to stay. The beds are soft and the hotel is extremely quiet at night. The cook Issac cooks the food when you arrive so that you getting a fresh hot meal instead of food that has just been sitting. Issac takes pride in preparing you breakfast and its good! My husband loved his freash biscuits. Chris needs to give this guy a raise 🙂. Definitely 5 star staff!
ゲゲストBeautiful facilities. Room was clean and comfortable. The free breakfast turned out to be Not Free. Cold breakfast, coffee was free. Had to purchase hot breakfast. Short staffed, lady from front desk was very accommodating and covered the breakfast serving as well.
Overall good stay.
ゲゲストNot a lot of sound proofing between the rooms. Low price and reasonable value. Had a small kitchen but nothing to cook with / plates etc. No coffee machine or ice.
CChris CClean room. Older building but it had been refurbished about a year ago. It is a good low-cost option for a place to stay. Staff very friendly. We picked it because it was close to the east side of town. We were attending a seminar at the Goodnight Ranch Museum near Claude.