Compared to other Hilton Gard Inn experiences, this was not quite as good. Not bad, but just not as good as usual. Biggest shortcoming was the amount of road noise, probably reflecting the fact that this is an older property built to different standards than the newer properties. There were a few minor issues where deep cleaning or minor touch ups would be an improvement, although daily cleaning was fine. Another annoyance is the HGI policy change a couple of years ago charging for breakfast, even for loyalty program members. This has resulted in our staying fewer nights at HGIs and more at other competitors.
My family and I stayed here twice in the past week. once by chance, stopping very late at night after the end of a long travel day. The night time desk clerk was friendly, and the room was spacious, clean, and very comfprtable. The next morning we at their very good breakfast buffet, and our four year old had some time to use the beautiful indoor pool. Though exhausted we were delighted by our stay and mad certain to stop back there again on the return trip. It did not disappoint. Once again the room was comfortable and very clean, and even though we arrived very near the end of the breakfast buffet, they were very friendly and did not hesitate to bring out new, fresh items, and replenish the waffle batter (have to take advantage of that waffle iron for the fresh waffle). My wife had a very nice conversation with the food service manager who was incredibly friendly. Every person I encountered there in both stays was friendly and helpful. Any time future travel or business brings me or the family to Amarillo I will certainly stay here again.
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99件の口コミ
4.3/5
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15,681円
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3.0/5
42件の口コミ
La Quinta Inn by Wyndham Amarillo West Medical Center
Love the bed it was so comfortable. I loved the customer service. Gina was sweet and kept checking on us. The only reason why I give 4 stars is that there was something in the Jacuzzi that looked like poop. Other than that the hotel stay was great and the breakfast was very tasty
ゲゲストWon’t be back- -Award night not allowed for platinum -Internet was terrible -door had to be closed forcibly to close - loud due to proximity of interstate - hard to get to for construction All of these were inconveniences but livable. Hotel was theoretically sold out so we couldn’t book another room for family member. Then Our toilet stopped working and they told us no one here to fix it but would move us to another room. When I said I thought you were sold out, I was told that “we keep an extra of each room type for when things like this happen. I asked if we could also use the room without a working toilet since no one else could use it for the night. “No but we could sell it for 1/2 price”. So we couldn’t use award night, no consideration for moving rooms, and were “allowed” to pay another $85 for a room with no toilet. It’s rare for us to stay at holiday inn Express anymore. Normally it’s holiday inn when we use IHG properties. Last few experiences with express have all been subpar. This one appeared to be clean- but not the service we’re used to- and certainly no feeling of appreciation. My rule is to stick with 4 star or better ratings when booking- broke my rule for this one location… but wish I hadn’t. The fact that they were able to squeeze an extra $85 out of us I guess gives them the win.
SstacyhargraveVery nice and clean place to stay. The beds are soft and the hotel is extremely quiet at night. The cook Issac cooks the food when you arrive so that you getting a fresh hot meal instead of food that has just been sitting. Issac takes pride in preparing you breakfast and its good! My husband loved his freash biscuits. Chris needs to give this guy a raise 🙂. Definitely 5 star staff!
We loved our stay. They have remodeled and done a lot of updating inside and outside. This is a local family owed hotel. They also have great employees they were great and helpful. We will be back and we recommend to anyone staying in Amarillo.we have family in Amarillo so we stayed at a lot of different places and this was our favorite.