一泊の道路旅行中にこのホテルに宿泊しました。チェックアウトしていた日、娘が発熱し、別の夜を延長しました。2日目、彼女の熱は消えず、私たちは午後遅くにコーヴィッドテストを行って、彼女が前向きであることを発見しました。私たちは別の夜の滞在を延長し、彼女は3日目を回復しました。チェックアウト中、私はフロントデスクに深い掃除をするように頼みました。The Front Desk said, ”I need to ask you if it's Covid”. I don't think that's a legal question to ask but I answered her as I didn't want anyone else to get the germs.彼女は、深層の掃除のために250ドルを請求し、コヴィッドのために部屋を使用しないと私に言った。いくつかの懸念があります:1.共感の欠如!2.it legal to charge me extra when you don't have that clearly written on your website or posted around as a policy? 3.Are we being penalized for being honest? This hotel's management team stands firm on the decision on the charge.私はこれをマリオット会社に持って行きます。決心がなければ、彼らは忠実な顧客を失うでしょう!
My family and I stayed here twice in the past week. once by chance, stopping very late at night after the end of a long travel day. The night time desk clerk was friendly, and the room was spacious, clean, and very comfprtable. The next morning we at their very good breakfast buffet, and our four year old had some time to use the beautiful indoor pool. Though exhausted we were delighted by our stay and mad certain to stop back there again on the return trip. It did not disappoint. Once again the room was comfortable and very clean, and even though we arrived very near the end of the breakfast buffet, they were very friendly and did not hesitate to bring out new, fresh items, and replenish the waffle batter (have to take advantage of that waffle iron for the fresh waffle). My wife had a very nice conversation with the food service manager who was incredibly friendly. Every person I encountered there in both stays was friendly and helpful. Any time future travel or business brings me or the family to Amarillo I will certainly stay here again.
ゲゲストBusy at check in but they apologized for the wait. Gave us a quiet clean room away from the highway with comfy bed. Good breakfast - hot and cold items as well as great bagels, and a good selection of teas. Would stay again when we go through Amarillo.
SstacyhargraveVery nice and clean place to stay. The beds are soft and the hotel is extremely quiet at night. The cook Issac cooks the food when you arrive so that you getting a fresh hot meal instead of food that has just been sitting. Issac takes pride in preparing you breakfast and its good! My husband loved his freash biscuits. Chris needs to give this guy a raise 🙂. Definitely 5 star staff!
ゲゲストBeautiful facilities. Room was clean and comfortable. The free breakfast turned out to be Not Free. Cold breakfast, coffee was free. Had to purchase hot breakfast. Short staffed, lady from front desk was very accommodating and covered the breakfast serving as well.
Overall good stay.
ゲゲストNot a lot of sound proofing between the rooms. Low price and reasonable value. Had a small kitchen but nothing to cook with / plates etc. No coffee machine or ice.