ダブルツリー バイ ヒルトン ホテル バッファロー - アマースト(DoubleTree by Hilton Hotel Buffalo - Amherst)

品牌服務管理水平較穩定。內部設施齊備，有微波爐。停車免費。入住送了水和曲奇餅乾，味道不錯，服務很人性化。這一家保持了該品牌的一貫水準，距離Niagara Falls很近，值得一住。

沒有自助早餐，衹是在一樓餐吧點餐，要等很久。每個人一定的額度掛帳，超了要自付。還不如出去吃了。房間極其不隔音，樓上上廁所都能聽的很清楚。

We stay here every year for thanksgiving and we love it. The pool and hot tub are always warm and clean. The staff is always friendly. Food is good but could be fresher but still the staff is super friendly. Loved the bartender and host this morning for bfast. Clean rooms, close to everything we need. Thank you!!

Our welcome was great but the bedding had stains and I asked for it to be changed and all they did was remake the bed … in the end I asked for bedding and I changed and made the bed also they put us in a room that had water leaking from the ceiling by our door in the hallway

the hockey kids were annoying and the bathroom really needs to be cleaned. i wouldn't shower there. the floors were also dirty in our room and the bathroom.

Quiet property, bathroom very small shower wasn’t the cleanest. Drain very slow in shower. Asked for fresh towels on Monday only got one facecloth the dirty towels were left in the shower. They were not removed. Had housekeeping trying to enter our room at 9:30 this morning said we were still in the room still trying to get in.

Bathroom floor was not cleaned, missing bathroom amenities, and the chair at the work desk was broken in the reclined position.

The hotel is in need of upgrading. The rooms are not cozy. No carpet, dirty tile floors and laminate.

I was disappointed with the service upon arrival. The front desk lady was nice, although when I entered the hotel no one was at the front except a serving waitress whom did not look like she enjoyed her job. She did not say hi or smile. I arrived at 830pm and asked what time the bar and restaurant was open until and they said she was closing it right then. Your website said it was open until 12am. I ended up having your cookie for dinner, which I will say was delicious, but would have appreciated the restaurant staying open. There was hair in the shower and lots of dust bunnies in my room on the walls and roof.