レオナルド ロイヤル ホテル アムステルダムの口コミ・レビュー・評判

レオナルド ロイヤル ホテルの滞在経験は最悪でした。最悪のサービス品質。部屋のエアコンは初日の夜中ずっと作動していませんでした。滞在初日が台無しになってしまいました。別の部屋や夜の補償を求めたところ、彼らは嘘をつき、問題はすべての部屋にあり、素晴らしい経験に対する返金や補償を提供されなかったと述べました。

私たちが持っていた部屋はメンテナンスで忘れられていました。シャワーフロアのジョイントはほとんどなくなり、シャワーのソープディスペンサーは床にあり、シャワーには緩いシーラントがありました。シャワー中にシャワードアが開くため、数分後にはバスルームに大量の水が溜まります。また、部屋には、側面に対して緩いカーペットがいくつかありました。彼らは、清掃ラウンド中にグラスを補充するのを忘れていました.レセプションで尋ねると、部屋に属していない汚れた暖かい濡れたガラスがすぐに運ばれました。部屋のコーヒーマシンを自分で1杯あたりの水の量に設定する必要があります.....それはゲストの仕事ですか？ あなたが支払う価格を見ると、4つ星のデラックスに値するものではありません.

ロケーション: ホテルは中心部からは離れていますが、目の前に鉄道駅があり、そこから 20 分で行くことができます。 サービス: なんの問題もありませんでしたし、追加のサービスも必要ありませんでした。彼らはいつも順調でした。 クリーニング: このサービスも必要ありませんでした。衣類の洗濯について問い合わせたところ、(1 アイテムあたり 4 ユーロから) 高すぎるようだったので、リクエストしませんでした。それ以外は私の部屋は真っ白でした。 施設 : すべてが素晴らしく、よく効きました。レストランでは非常に手頃な価格で絶妙な料理を提供しており、非常によく機能しています。

トラムの駅の前という絶好のロケーション、私と私のペは、アムステルダム市で一晩ここに滞在できることを嬉しく思います。すぐに戻ってきます:)

非常にきれいで、親切なスタッフ、非常に良い場所、地下鉄駅のすぐ隣。トップクラスの部屋で、文句はありません。

地下鉄駅に隣接し、市内中心部から15分、地下鉄の設備が整っています

The hotel was very accommodating as our flight was cancelled and we were able to get an upgrade. Friendly receptionist and overall positive but room could be a bit cleaner

Very average hotel with an unpleasant stay experience. You should only book this if the location suits your itinerary, price fits your budget, and service is not that important to you. Only plus point is that it is a few minutes walk to overamstel metro station, which you can use to go to some popular locations like dam square, rijkmuseum, albert cuypstraat. Bedrooms are small and not cleaned daily unless you specially request for it. Even when you request for it, only 90% of the room is clean. For example, dirty utensils (eg. cups, forks and plates) are left as it is. The service from the reception staff was honestly not very good. Only half of them serve you with a smile and a few of them do just the minimum to help you. What I was most disappointed with was the professionalism and integrity of one particular staff - Nilesh. On the day of my checkout, my family almost missed our flight because he ordered a taxi that was too small for us (even after I showed him the 3 big luggages which needed to fit into the car) and gave us the wrong information about the airport transfer prices. Firstly, when confronted by the cab driver about ordering the wrong car and wasting her time, he shifted the blame to me and lied that I hadn't request for a bigger car. Secondly, he had originally told me that the 4-seater and 6-seater have the same price, but when the new driver wanted to charge me additional 10 euros, he backtracked on his word and did not offer any help. If i had known this earlier I would have just ordered an Uber through the app. Another big inconvenience I faced was that the telephone was spoilt and not fixed throughout my 5D4N stay. Hence, I had to make almost all of my requests physically at the reception by taking the lift downstairs for 12 floors. The staff encouraged me to download and use an app to make all these requests, but i must admit that the app experience was also very poor. Firstly, it is difficult to log in and navigate the app, secondly on average the staff take 2 hours to reply to my messages on the chat, by then i was either asleep or had already left the hotel to explore the city, hence it takes ages for them to even check the room telephone or give extra tissues.

We booked three nights and the room was NEVER cleaned - not even once! On arrival the receptionist told us that if we “require” cleaning please hang the tag outside our room. The next day we did as what she told us, but when we were back apparently no cleaning was done (and no new towels provided). We called the reception and were told that since we hung the tag in the morning, it was an indication of “no cleaning required”. We checked the tag itself and it says “go greener - is cleaning everyday really necessary?”, which I understand means no cleaning required if we hang the tag. Ok the next day we didn’t hang the tag, but again no cleaning was done. We called the reception again and I was told that I would need to hang the tag to require cleaning everyday. So basically during our stay for three nights, no cleaning was done at all. We had to request for new towels and sheets and no one collected the trash. Since what different receptionists told us contradictory information, there must be something wrong with the staff training as to cleaning procedures.

Staff was very helpful, easy and great in communication. Hotel has all you may want to have in busy world. Thanks for excellent service!

Cleanliness can be improved, the pillow cases on some days were dusty after the housekeeping. Also, water keeps leaking out of the bathroom through the gaps at the door. Location wise is quite convenient with the metro just 2 mins away from the hotel.

The hotel very near to the train station and comfortable place to stay

Very nice hotel, clean, nice view. Close to metro,20mins from city center

Nice location!