ドリーム ホテル アムステルダム(Dream Hotel Amsterdam)

We enjoyed our stay at the hotel. It was ideal for walking to all the museums, restaurants and bars. Tram to the railway station was 3 minutes away too. The room was clean, comfortable and quiet. We had a small windows which was high up but this didn’t bother us. Once I got home, I realised that I’d left over 300 euros behind in our room. I emailed the hotel through the app that I had booked them through and they could not have been more helpful. They answered all my emails promptly, found the money and then arranged a bank transfer into my account. In this situation the prompt and continued replies to my emails really mattered the most. Both my husband and I had decided to stay at the hotel again but this experience just sealed it even more for us. The only small point I would note is that they have powdered milk in the complementary tea/coffee tray and if, like me, you prefer liquid milk, take some of those small milk sachets you can get from Amazon.

Lovely hotel!. Rooms were big enough as we didn’t spend much time in the room anyway. Pillows are not the best but the room and the hotel is very clean! Glad we were on the 1st floor as the stairs are very steep. I would 100% recommend this hotel. Not sure why the hotel has so many bad reviews because we loved it. Some people are just never happy with anything. Great hotel, great location!

Great big room with an extraordinarily huge bathroom. Very comfortable with all needed amenities. Maybe some bottled water would make for a nice welcoming gift?! The staff was very friendly and helpful. The location is in easy walking distance to the museums and other sights and the tram stop is nearby.

I booked directly for 3 nights and prepaid. It was only later that I read the reviews and got nervous. Upon checkin was told we had a room on the 3rd floor. This place has a staircase like a twisted ladder and no lift. Are you serious? After expressing my concern, I was offered another room on the 2nd floor so decided to look at them both before committing. Frankly neither was a good choice. The 2nd floor room was so tiny as there was no desk or floorspace so there would have been nowhere for our luggage for 2 people. The 3rd floor room was bigger so reluctantly decided to take it. This is not actually a room, but an attic space with one side of the bed so close to the sloping roof that it's not possible to walk upright next to the bed. We moved the bed so had some improvement, but it was still sub-standard. The floor to this tacky room is sloping so it seriously mucked up my equilibrium. The 'window' is a skylight with no curtains or shades so you're awake at sunrise whether you like it or not. Most importantly, there is NO fire escape on the 3rd floor, except down the down twisted ladder-style staircase. How is this even legal? After not being able to sleep all night due to worrying about the fire risk, I asked if there was a 1st floor room coming available on nights 2 & 3 of our stay and there was. Without even looking at it, decided to take it. It was a slight improvement as there is a separate fire escape on the 1st floor (phew!). But that's the only positive. This room was seriously odd with the window so high up the wall it was impossible to see out. Adding to this oddity, the latch for the window was actually on the top of the window, meaning you'd have to get on a 15' ladder to be able to open the window. The ceiling fan in the bathroom rattled and was on permanently requiring us to shut the door at night (and wear ear plugs) just to be able to sleep. But we didn't want to complain again as we were seriously relieved to have a fire escape if required. Oh yes, if you want an iron and ironing board, book it on arrival as it took me 2 days to get one! Every other hotel I've ever stayed in will provide an iron & ironing board when requested and then remove it the next day when the rooms are cleaned. Not the Dream Hotel. If you ask for an iron, it's yours till you check out, however long that may be? This means that no other person can get one whilst its in your possession! Weirdest policy I've ever come across. Saying all the negatives above, the staff are delightful and do their best to help but they're working with a substandard facility.

The room 15 is big enough, comfortable and it can be very relaxing. It’s only issue is if you’re light head for sleeping. It can be noisy at night time, because its window face the street. But, you have earplugs for a better sleep. I would suggest for improving, add a real table in the middle of the room, add some real glasses for a drink. I rather be on this room, than any other 4 stars hotel room. I think it was very enjoyable.

Over priced small attic room, with slanted roof was down as a deluxe room there was nothing deluxe about it . The bed 2 single mattress and 1 big but thin mattress on top on them that kept moving , and so u keep rolling in to the middle. When u get out of bed it's like been on a ship as the floor is not level . It is basic building with small bedroom , no restaurant or no bar no lift, steep stairs. I would not recommend this hotel, charging ridiculous price for its location

It's clean and in a great location. Many restaurants and things to do in close walking distance. However, the amenities provided by the hotel are bare bones, at best. This isn't a major issue, however the price to stay here is outrageous for what you get. There's no elevator... I had to carry my heavy bags all the way up to my room. Also, one day when i was working in my room yhe room service people knocked on my door and wanted to install new curtains. The do not disturb sign was clearly lit outside of my room. Overall, nice place but it's about twice as expensive as it should be. The cost is unbelievable for what you get. I wouldn't come back only because of the cost and what little you get for the that.

This hotel was really nice. The rooms were clean and comfortable and I liked my view of the garden behind. All worked right and net out it was a good stay. I add the staff when I checked in were super friendly. Location is also good. Along the tram, near the flower market and Remrbandtsplein.

1. No one was there when we arrived (waited for 30) 2. Bed linen, towels, pillows etc all had hair on them. When asked for replacement I got “fresh” sheets with yet more dark hair on them. Receptionist blamed it on the maid! 3. Why have a please make up sign for door if not once were our towels replaced or toilet roll topped up? Once again we had to ask for the above. Good location but I’m afraid that’s about it