デュッセルドルフのアパートメントホテル

The hotel is in a great location with all sights in walking distance. The room was amazing, comfortable, large and well designed. It can't get better in town Have to mention as well the breakfast. The service was extremely friendly and the buffet offered was excellent and of high quality. Rezeption team very helpful.

ホテルのすぐ外にトラムの停留所があり、中央駅と市内中心部までは2駅で4.5分です。階下には大きなエデカがあり、スーパーマーケットにはレストラン、カフェ、デザートショップがあります。道路の向かいには四川料理のレストランがあり、本格的な味で手頃な価格です。朝食には、絞りたてのオレンジジュース、温かい料理など、種類豊富なビュッフェをご用意しています。部屋は中程度の広さで、バスタブは特大である。部屋を掃除する人はあまり丁寧ではありませんでした。3泊連続で滞在しましたが、2日目の朝には水とコーヒーカプセルしか補充されず、ゴミ箱、タオル、床はまったく掃除されていませんでした。タオルは交換されていませんでした。フロアには2人の清掃スタッフがいたのですが、1人は同僚が担当していると言い、もう1人は午後に対応すると言いました。 17時頃にフロントに交渉に行き、ゴミ箱を空にしてタオルを交換してもらいました。全体的なエクスペリエンスは良好ですが、サービスを改善する必要があります。

這是本次歐洲行，最貴的一個酒店，本來抱着很好的期待，最後是無盡的失望。 因為是歐洲盃去看球，這個酒店屬於凱悦集團，我非常信任凱悦，就定了套房。遇到了幾個問題，給大家避雷: 1這個酒店是法院改造的，非常特殊，所以進門的時候，行李全靠門廊小夥和自己提上去，我的行李很多很重，我認為這很不合理，也很費勁。 2我預訂是雙床行政套房，既沒有給雙床，酒店也沒有設定行政樓層。最後告訴我滿房了，不能調整。我提出給我加個床，來解決問題。 3打掃衞生不靠譜。卧室一個床，它還不乾淨，床頭枕頭下一個死蒼蠅，噁心壞了。我立刻告訴前台來換，也沒給補償。還是攜程靠譜，給我補償了幾百塊錢，表達心意。我覺得一個酒店衞生這麼差，也很難做的好。 4早餐食物發黴。早餐品種多，但都難吃。水果還發黴！這個真的醉了，噁心極了。品控一塌糊塗。 5早餐服務差。服務人員態度惡劣，愛答不理。這是其他酒店一點沒遇到的，這個酒店特別明顯。 6比賽當天不給用餐廳。7.6那天比賽日，我們去看球前，出發之前想去pitti 吃頓飯。結果告訴我，不給使用餐廳，原因不明！ 這個酒店如果一個晚上2000，我覺得也就算了，也就這點水準。拜託，這是6000多9一個晚上的酒店，這個服務水平也太差了吧！ 特別是死蒼蠅、發黴水果，噁心到家了！請大家抵制這個酒店，不要去！

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

もっと長く滞在できたらいいのにという点を除いて、ここに滞在することについて十分に言うことはできません。スタッフとサービスは最初から最後まで完璧で、非常にプロフェッショナルですが、同時に個性的です。

This hotel is the BEST in Dusseldorf. The service is beyond exceptional (esp Masood and Daniel- they went out of their way) The location is fantastic. Close enough to the old town and right across the beautiful Konigsalle shops and beautiful tree and water lined avenue. Great rooms and beautiful lobby. I would highly recommend this hotel.

デュッセルドルフの市内中心部にある素晴らしいホテル。ホテルは素晴らしく、スタッフはとても丁寧で親切で、部屋は広としていて、きれいで、よく装飾されています。部屋のアップグレードも無料でした!

部屋とホテルは大丈夫ですが、サービスが悪いです。銀行カードを紛失しました。朝食エリアや部屋で確認できるかどうかを尋ねました。答えは私に彼らに電子メールを送るように頼んだことです。 2週間後、返信を受け取っていません。 。 。

飛行機に乗る必要がある場合にのみ、良い場所にあります。ハイライトとして、本当に快適なマットレスを備えた2つの部屋に滞在しました。トイレのシャワースクリーンは短いので、シャワーヘッドが流しに水しぶきを起こさないように注意してください。すべての駐車場がデュッセルドルフ空港によって管理されているため、シェラトンデュッセルドルフエアポートホテルには専用の駐車スペースがありません。空港料金が適用されます。チタンの特典は、選択/品質がいくつかの改善を必要とするので、あなたがそれを見逃すことができるラウンジアクセスを私たちに与えました。

The rudeness of a young staff member spoiled our stay at this lovely hotel. Started off at checking in a young man at the checking desk handed in a piece of paper to my husband asking him to sign that without explanation what it was. Next he asked my husband to put his credit card to pay for a stay. Although my husband said he had already paid for the 3 night stay, the boy asked him again to put the card in the card reader which my husband did. After repeating that the stay had been already paid for the young man checked on his computer and asked his colleague for help (cancelling transaction?)he also said that it was nothing to worry about. Then I suggested that we had to check next time whether customer has already paid or hasn’t- so with a very cold face he told me off for my attitude saying that everything was going to be ok. Thanks God we had more money than what was locked on the bank account otherwise we would be in trouble. When I suggested that little ‘I’m sorry’ would help the situation the young member of staff said he did not have anything to apologise for. Not at all a warm welcome in the very beginning made us feel very disappointed and me and my hubby would not recommend staying at the Moxy Hotel. The staff that we met next morning was nicer and helpful, continental breakfast was good and hotel’s design is quirky and has many comfy places to lounge. There is an AppleMac with the internet which is very helpful when exploring things to do in Düsseldorf. Our room was cleaned every day, the hotel seems to be quite a clean place although there is a one friendly mouse running between seats in the lounge.