アレキパのMercaderes walking streetホテル

Nice decor and styling in the rooms, large and comfortable bed (we had a private room just a bit back from the pool area). The inclusion of a fridge was a plus point. The cleaning staff were helpful and courteous. When we checked in, the guys working reception helped us up to the room with our luggage (I had been volunteering in Arequipa for 2 months prior so had a few bags). However, when I asked on our way out if they had anyone available to help take our luggage to the taxi, it was a hard “no ofrecemos ese servicio” 😕 So I guess it depends who’s working that day as to what level of service you get. The bar area around the pool was nice with lots of seating options to chill out, but the water in the pool was absolutely freezing and even cold water swimmers wouldn’t be in there much more than 10 minutes! I removed quite a lot of bugs during my swim, so a regular clean with a net wouldn’t go amiss. The worst aspect of this place was the obnoxiously loud and unrelenting music. I couldn’t even get peace and quiet in our private bathroom. I get that the poolside party is their vibe, but I really don’t think they need quite so many hours of it in their schedule. With retrospect, I’d have chosen a quieter hotel. Finally, we booked a massage. I thought it would be a nice way to round off our trip, the price was equivalent to about £30 GBP which I thought was a good deal. I’d had an excellent massage at Selina in Baños, Ecuador, so I was looking forward to it. Well, both my massage (hot stones) and the one my boyfriend had (regular massage) were so comically bad that we still joke about it 6 months later. I asked the masseuse in fluent Spanish 5 times and in a variety of different ways to really use a bit more pressure, but no…. the two of us spent an hour each being half-heartedly rubbed with oil by someone who clearly had received very little training and was unable to locate any knots, any areas of tension, anything. I actually left more tense than I went in! I did tell the reception so I sincerely hope they have recruited a new massage therapist. Overall, there are some benefits to Selina such as the relative proximity to the city centre whilst also having a pool. However, I wouldn’t rush back and didn’t find it quite as good as the other Selinas I’ve stayed in in Central and South America.

私たちはこの場所が大好きでした。静かで、清潔で、素敵なシャワーと素敵なビュッフェ式朝食。フロントデスクの女性、Araceliは、とてもフレンドリーでとても親切でした。私たちが4泊したハウスキーパーは、素晴らしい仕事をしたブランカでした。全体的に抜群です。私たちは支払った価格を十分にお勧めします。

Excelente la habitación y su comodidad. El desayuno buffet bastante bueno 👍

It is not the first time being in this hotel and service was always avarage to good. The restaurant staff is very helpful, but in reception it is mainly poor. Qualifying my last stay, there was a request to change rooms which was denied without any effort of the front desk staff to make a change, as asking friendly, being unfriendly we were attended. Regarding the dinner, there was a very loud party in the dining room - non consuming - during our diner and we just asked to be a little less loudly. Later I received a complaint of this hotel staff via my company because of our unfriendlyness and also non flexibility at a dinner. Receiving tips, saying thank you and afterwards complaining? It is not very profesional.

Family of four (50, 49, 16 and 14 YO) stayed 12/29/23 - 1/4/24 The location is perfect! Directly on Plaza de Armas, adjacent to the cathedral, the hotel has a view of the plaza from the fifth-floor balcony and the second-floor restaurant. We had one room on the fifth floor and one on the third. The rooms were nice, comfortable, and very clean. We looked at the Casa Andina Premium - the building certainly looked nicer but the location is not nearly as good. The location was too good to pass up. Food at the hotel's restaurant (LaPlaza) was great. Excellent breakfast which was included with the stay, and we ate dinner there twice. So nice eating outside on the patio with a view of the Plaza. I would have given it five stars except for two negative experiences: One - we arranged a shuttle from the airport with the hotel (Ashley Guzman contact), in advance that never showed up. I confirmed with the hotel the day before our travel. It turned out to be relatively easy to order an Uber while at the airport, but by that time we had already waited 45min. When traveling on family trips to new cities I like to order a shuttle ahead of time. I don't feel like waiting and/or negotiating with taxi services with a big family after a long flight, and Uber tends to be spotty in smaller foreign cities. I tried calling and emailing the hotel while waiting for the ride but couldn't get through and they didn't respond to emails. For some reason Uber drivers in Arequipa cancel trips often, i had three cancel at the airport before one finally accepted. Two - I made dinner reservations through the hotel at Alma (Casa Andina Premium restaurant) for New Years Eve two weeks in advance. I confirmed multiple times (Paolo Rodriguez contact), including the day we checked in, 12/29, as I was concerned about not having reservations for New Year's eve. When the time came we got dressed up, walked over to Casa Andina Premium and of course, they had no record of our reservation and couldn't accommodate us. It was quite frustrating since it was New Year's and we had no backup plan. However, putting the experiences into the context of our broader experience in Arequipa it is not surprising. Arequipa is not as tourist-friendly as Lima, which is what attracted us to it in the first place, and reservations just don't seem to be common in the city.

到着した瞬間から、スタッフは素晴らしかったです!私たちはかなりの旅行をしており、ホセとサンドラは他のすべてのスタッフと一緒に正直に言うことができます。ロビーは本当に美しく居心地が良く、階段、廊下、ラウンジエリアはとても清潔で快適で、デザインが更新されています。寝室は完璧でした(わかりました、トイレエリアは少し大きかったかもしれません)ベッドはとても快適で、2種類の枕を提供し、シーツは新しいようで、景色は魅力的でした。このとても素敵な町にいるなら、両方ともこのホテルを強くお勧めします。

このホテルは、主要な観光スポットに近接するArequipaの静かな通りにある素晴らしいロケーションにあります。テント付きの「ロビー」と公共スペースは美しく、豪華なアンティーク、壁の装飾、金属彫刻、そして素敵な雰囲気があります。部屋は清潔で快適ですが、非常に標準的です、ペルーの基準で5つ星の評価を遠隔的に資格があるものは何もありません。効率は時々問題ですが、スタッフは親切でフレンドリーです。滞在中、私たちの部屋の新しい塗料からの煙(または少なくともそれが塗料であって、他のものではないことを願っています)非常に耐え難いでしたが、私たちの短い滞在は移動を要求する必要はありませんでした。建物のセクションでACユニットに修理が施されていたため、選択した時間に窓の外の屋根に男がいて、プライバシーが悪いと感じました。これらは些細な問題で、滞在はほとんど快適だと分かりました。敷地内のレストランは、非常に良い食べ物があり、朝食はペルーの基準で比較的広範囲です。