アレキパのSan Rafaelホテル

Nice decor and styling in the rooms, large and comfortable bed (we had a private room just a bit back from the pool area). The inclusion of a fridge was a plus point. The cleaning staff were helpful and courteous. When we checked in, the guys working reception helped us up to the room with our luggage (I had been volunteering in Arequipa for 2 months prior so had a few bags). However, when I asked on our way out if they had anyone available to help take our luggage to the taxi, it was a hard “no ofrecemos ese servicio” 😕 So I guess it depends who’s working that day as to what level of service you get. The bar area around the pool was nice with lots of seating options to chill out, but the water in the pool was absolutely freezing and even cold water swimmers wouldn’t be in there much more than 10 minutes! I removed quite a lot of bugs during my swim, so a regular clean with a net wouldn’t go amiss. The worst aspect of this place was the obnoxiously loud and unrelenting music. I couldn’t even get peace and quiet in our private bathroom. I get that the poolside party is their vibe, but I really don’t think they need quite so many hours of it in their schedule. With retrospect, I’d have chosen a quieter hotel. Finally, we booked a massage. I thought it would be a nice way to round off our trip, the price was equivalent to about £30 GBP which I thought was a good deal. I’d had an excellent massage at Selina in Baños, Ecuador, so I was looking forward to it. Well, both my massage (hot stones) and the one my boyfriend had (regular massage) were so comically bad that we still joke about it 6 months later. I asked the masseuse in fluent Spanish 5 times and in a variety of different ways to really use a bit more pressure, but no…. the two of us spent an hour each being half-heartedly rubbed with oil by someone who clearly had received very little training and was unable to locate any knots, any areas of tension, anything. I actually left more tense than I went in! I did tell the reception so I sincerely hope they have recruited a new massage therapist. Overall, there are some benefits to Selina such as the relative proximity to the city centre whilst also having a pool. However, I wouldn’t rush back and didn’t find it quite as good as the other Selinas I’ve stayed in in Central and South America.

私は午前5時30分ごろに到着し、Sra. Florがドアを開けました。彼女は私の初期のチェックインを世話しました。 Sra. Florはとても丁寧で素敵でした。彼女は私がCuscoで私の早期チェックインを確保するのを助けました。最高のカスタマーサービス!!!このホテルのすべてのスタッフはフレンドリーで丁寧でした。朝食は美味しく、準備が整いました。部屋は広々としていて、確保されていました。素晴らしいホットシャワーも!!!快適なキングサイズのベッド。ルームサービスも素晴らしかった。強くお勧めします!!!

this hotel was wonderful and accommodating and clean. we arrived by overnight by bus and were very tired in the morning but the staff brought us breakfast (helped me discover how much I enjoy Altomayo instant coffee - yum!), which enjoyed from our balcony and watched the sunrise. Our only regret was not booking enough time here and in Arequipa - seriously considering returning just to explore the city more and absolutely would stay here again. I had to work the day we were here and the wifi was strong enough for my work most of the time. Very safe location and they stopped my partner when she entered and didn’t notify them who she was, which we understood and appreciated. We also checked out very early the following day and they were equally as accommodating and friendly as when we arrived. Very close to city center and lots of accessible walking to historical and cultural sites of interest.

It is not the first time being in this hotel and service was always avarage to good. The restaurant staff is very helpful, but in reception it is mainly poor. Qualifying my last stay, there was a request to change rooms which was denied without any effort of the front desk staff to make a change, as asking friendly, being unfriendly we were attended. Regarding the dinner, there was a very loud party in the dining room - non consuming - during our diner and we just asked to be a little less loudly. Later I received a complaint of this hotel staff via my company because of our unfriendlyness and also non flexibility at a dinner. Receiving tips, saying thank you and afterwards complaining? It is not very profesional.