The reception and management are the worst I have ever experienced, and that is saying something in Italy, where it's rare to experience any sense of Customer Service. We phoned to reserve to clarify that we could bring our dogs and were told that there would be an additional charge but no problem at all. We drove, arrived and tried to check in to be told that they only accept dohs up to 15 kg. When we asked why we were not told this, the receptionist just shrugged. Just shrugged. We asked to speak with a manager who was rude! Rude!! Rude! Little Eye contact , she just shrugged and made some off hand jestures. Implied it was our fault some how. They need to be clear what they do and don't accept. I would NEVER stay there.
良い
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