This is our second time at your hotel, and everything has been great. It's true that the shower tray has a design flaw, but the staff responded promptly and resolved the issue. I’d especially like to mention the guest service agent who was very kind, and particularly Carmen from breakfast, who is extremely friendly and attentive to everyone. Apart from this, there was a bit of noise at the pool because there are many children, but we understand it’s a family-friendly hotel, so no complaints there. We will definitely return on our next visit to the island. Thank you!