My hotel stay was fantastic, thanks to Bruce and Jomah at the front desk. If I were allowed to write separate reviews for them, I would, because the performance of each alone would warrant a return visit. From the moment I arrived, Jomah's welcoming and attentive service made me feel right at home. Her professionalism and pleasant smile were greatly appreciated. Similarly, Bruce's warm and friendly approach made me feel instantly comfortable and he treated me like an old friend. Throughout my stay, he provided exceptional service with cheer, addressing all my needs and inquiries promptly. Thank you, Bruce and Jomah!
I’m writing this review because I had an amazing experience with one of the guest service staff members at the Marriott Baltimore Waterfront Minbahadur Ghimire. He was incredibly friendly and went out of his way to ensure that my stay was nothing short of perfect. His attention to detail and willingness to help with everything, from making sure the TV was working smoothly to setting up Netflix for me, made my stay feel personalized and truly exceptional. The hotel itself is beautiful and well-maintained, with spacious rooms that are kept spotlessly clean. The restaurant offers a wide variety of delicious dishes, catering to all tastes and dietary preferences. Every meal was fresh, and the dining experience was a highlight of my stay. The only area that could use improvement is the gym. The equipment is outdated and could definitely use an upgrade. With newer machines and more options, the gym would certainly set the hotel apart even more. Aside from that, the hotel’s location is fantastic. It’s right on the waterfront, close to many attractions, and provides easy access to everything Baltimore has to offer. Overall, my experience was great, and I highly recommend staying here! This version highlights the staff first, as requested, then provides details about the hotel and amenities, including the gym feedback.
Good hotel. Rooms are cleaned ans spatious. Bathroom is bit small .ho man why always bathtube just install showers booth ... Amenities are goid The area is safe and calm Only the swimming pool was not up the standards. It was a hot day wouod have appreciated not entering in a sauno
I am a frequent Hilton customer and Hilton Honors member, but will avoid this particular hotel in the future. My family stayed here as part of a block of rooms my niece reserved for her wedding The rooms and views were beautiful, and most of the staff were very friendly; however, we were absolutely shocked and appalled as to how the bar manager treated our wedding guests the Friday night before the wedding. My niece had called in advance and was assured the bar/restaurant could accommodate our crowd, as we came in from all over the U.S. for the event. Instead, the bar manager seemed thoroughly annoyed and bothered all night, and began yelling at some of the guests to MOVE away from the entrance, even though we were not blocking anyone from entry. While the bar apparently closes at 11 pm, we were told by the bartenders at 10:15 that the manager announced it was last call. We are not an unruly group. We were just enjoying some drinks and each other’s company since we rarely get the chance to see each other. (My son and I had just been through Hurricane Milton and were just happy to be safe with family.) My brother-in-law civilly asked if he could inquire about the early closing with the bar manager, who then came over loudly announcing that if anyone wanted to know her name, it was Lanesha, and that she would be happy to spell it if someone wanted to complain. My sister, the mother of the bride, also attempted to calmly speak to her privately, explaining that it was her daughter’s wedding, and that her behavior was making us feel unwelcome, and that it seemed like she was angry with us. The manager was apparently very offended by the use of the word “angry,” and became immediately irate, introducing a discussion about race into a situation that had nothing to do with race. She then walked over to the check-in desk and told the receptionist there to tell us to all quiet down and began turning the lights on and off to make us leave. Many had already left at that point, and the few who remained were simply dumbfounded as to what was happening. We asked the bartenders (most who seemed terribly embarrassed) what we had done to offend anyone, and they just uncomfortably explained they thought it might just be a difference in the way people communicate. I then tried to speak to the manager myself, informing her that I would be leaving reviews detailing this incident, to which she responded that she was “being harassed” and was now calling security. Security??? Again, just absolutely shocked—as this was completely unnecessary. To my knowledge, at no time did anyone other than the manager raise their voice or behave in a way that was inappropriate or threatening (check the security video should there be any doubt). The handful of us left walked outside as security showed up. Together, the manager stood laughing with them, clearly unintimidated in any way. My niece, the bride, told the manager on her way out that she had spoken to the hotel in advance re