I enjoyed my stay at the Residence Inn by Marriott. The hospitality is outstanding and I would definitely book again in the summer. Thank you all so much for your custom.
Last minute room booked for early morning flight departure. Lovely room for price paid (competitive rate found on Trip) decent food, close to airport 15mins walk or 2mins drive.
On pulling back the sheets a pair of ladies briefs was discovered in the bed. Suggests the bed was not changed from previous guests. Reception was not apologetic and did not rectify or compensate. Very poor. It took an hour to check out because reception claimed we had not paid It tried to contact yourselves and could not resolve. I had evidence that I had paid yourselves. Complete waste of my tine and very inconvenient! I do not know whether it was Trip.com or Hotel to blame. I will not use hotel or trip.com again
Check in was very quick and easy. The room was minimalistic, clean and welcoming. We liked the layout. Two windows made it bright. The bed was very comfortable. Shower a good size. Check out quick and easy. Staff very nice. Really couldn’t find fault with anything.
I have stayed here numerous times now and will continue to do so. The reception staff always make you feel welcome with a smile and helpfulness especially Veronica, shout out also to Ben and Anna. My room although dated is comfortable and clean, well done to the housekeeping. I have on occasion used the spa not so much the gym. I am not impressed with the food I have tasted much better elsewhere and for less money. For food I do prefer to eat out or bring food in and eat in my room. The manager has also from time to time surprised me with an upgrade, much appreciated.
Keep up the good work Altens you will always have my business.