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We had high hopes of this hotel as it seemed very modern walking in. Self check in worked well, although you have to enter your car reg for parking on a different system. We booked an accessible room as I have limited walking ability and it was lovely, plenty of space and a well equipped bathroom. The breakfast each morning was delicious with plenty of choice. Unfortunately, there were quite a few negatives. The public spaces are very cold, the evening food choice in the restaurant is limited and pricey. As there is no competition within walking distance I suppose they don’t have to worry. The bar, restaurant and room are also dimly lit. I assume to create ‘mood’ but my partially sighted husband really struggled. However, the biggest disappointment by far was the poor accessibility. Our room had a door pad to open the door to go out, but this was rendered useless as you had to manually open it to unlock it. As a power scooter user, this meant pulling up to the door, opening it, reversing back to use the pad to fully open it and then exiting the room. But to get in to the room there was no pad, so it required a hefty shove to get it to open once you’d unlocked it. Ironically, our room was the only door to have a door open pad on it. Which made getting to the lift impossible on your own. It’s very disappointing that a new building, which has clearly had money spent on it, has not considered some of the basics for wheelchair users to help them be independent. There is nothing worse than having to rely on others, particularly strangers, to do simple tasks.

とても綺麗で、部屋は申し分ないです。コンセントはイギリスのBF-typeしかありません。場所はHolywell Park Conference Centreから近く、歩いて行けて便利でした。朝食は12GBPで、典型的なFull English Breakfastで美味しかったです。２日連続だと同じで少し飽きますが、これは仕方ないでしょう。近くに朝７時から開いているSUBWAYがある様なので、12GBP払えばそちらでも朝食を満足にとれるかもしれません。廊下の音がよく聞こえることと、朝、使用者が集中しているからか、お湯がしっかり出なかったのが残念でした。

Nice place for a quiet retreat. Grounds around hotel are well kept. Big rooms. Ample storage. Clean and modern bathroom. Friendly staff. Ample parking. Enjoyed breakfast and dinner in restaurant. Ceiran was helpful, made sure food met my dietary needs.

Let's start off with the negative. Google Maps calls this hotel 4 star. It's not - but then it doesn't charge what a 4 star hotel would. What you get is what it calls itself: a guesthouse. With very friendly, helpful staff and a small but very comfortable room. I didn't have a massage, so can't comment on those, but look out for midweek discounts. I did, though, discover it has a Thai restaurant (not mentioned on the website). I went there simply for convenience, but found the food was great. Spicy means spicy, not the sort of medium version you get in some Thai restaurants, so take their labels seriously. And the food is freshly prepared and made on the spot - definitely to be recommended.

Visited for 1 night mid week in the middle of February. On the room booking I added that we’d like to eat in the restaurant at about 6pm and that we’d require gluten free options at breakfast as my partner is coeliac. Check in was simple and as I was about to ask about dinner I was told we had a table at 6 booked for us. The room was big and has plenty of space, comfy bed and a decent tea and coffee selection is provided. Excellent dinner in the evening with plenty of gluten free options across the menu. Breakfast was where it stepped up even further. You get a standard buffet style continental breakfast with plenty of choice of pastries, cereals, fruit, meats and cheese. But on the table was an extensive selection of gluten free pastries and cereals all covered ready for us. We will be returning whenever we’re visiting the Town Hall