Business trips are rarer these days. In the case of the Quorn Grange Hotel this is a mercy. You do NOT want to stay here any time soon. Travelling from Glasgow, I arrived 3 hours later than I had intended. However - at 2120, there was no room service available - not even a sandwich. I hadn’t eaten since 1300. I was advised to ‘phone a carry out’… However the delivery time from Dominos was ＞1hour by which time I was planning to be asleep. I tried to connect my devices to the internet in my room (305) but was unable to get a signal on any of them (2 iPhones and a laptop). I needed wifi because I had online meetings all day I phoned reception to inform them and ask advice at 2145. The phone rang for 2.5 mins. (That’s quite a long time for a hotel reception to pick up the phone for a resident?!) And then the answer…. ‘Oh yes. 305. It’s a bit of a hotspot I’m afraid - I’ll get back to you’. But of course - No one did. I went town to reception at 2230. No one was there. No one was at the bar either. Or in the kitchen where I shouted ‘Hello?! Is anyone around?’ After a further 6 minutes of searching around I was eventually introduced to a young man at reception. I told him that I’d phoned abojt the wifi problem but no one had got back to me. Disinterested, and avoiding eye contact completely, he told me he had only just come on. I asked if there had been a handover. He said yes - at 1100 (it was now 2245). I asked where the previous lady was who had said she would get back to me - he didn’t know (or care). He asked me to try my wifi at reception. I pointed out that it worked at reception - but that was no help in my room. He walked into the kitchen and I asked ‘what should I do?’ He answered ‘I’m not a mechanic’…. At 2248 an older gentleman appeared and said he was unaware Thee was a wifi problem in 305. I pointed out that his colleague seemed to know there was a hotspot there. He didn’t. He disappeared and came back a few mins later and said ‘I’ve just tried wifi outside your door and it works fine.’ I asked if he didn’t believe me and he agreed to come into my room to see. I showed him all three devices not connecting whilst his did. As I type this in my room (305) there is still no wifi signal. Eventually he suggested another room - however none were available. So he arranged (helpfully) for me to have a meeting room for my meetings. Which I was grateful for and used successfully. Then I got to lunchtime. 1200 was advertised as the time when bar lunches were available. I went to the bar at 1155 to ask if I could order food. I was informed that there was no food available until 1300 because ‘there’s a wedding on’. I asked ‘what about other residents who may need to eat?’ Once again I was advised to contact Dominos - which I already knew would take a hour. So. Overall. An incredibly suboptimal experience in a place that describes itself as ‘a perfect setting’…. Oh. And by the way. The violent pictures from the miners
良い
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