RRobert JinThis hotel is in the best location in town- it is in the Zocalo and next to the church. There are so many shops and restaurants downstairs. The room is very large and clean.
On the downside, we were very surprised to find out our room has no windows. To an average US traveler, bedrooms are assumed to have windows, unless spelled out otherwise. I don't know this is due to a cultural difference. But this hotel is owned by IHG, which is a US-based, global hotel chain. I think they are held to a higher standard. We eventually paid a higher than advertised price for a windowed room. But the whole experience put a black mark on this otherwise great hotel.
ゲゲストMi estancia fue placentera, el cuarto bastante espacioso. El bufet de los desayunos es amplio y sabroso. Lo único que de alguna manera no está a la altura del hotel es la alberca, porque solo sirve de adorno ya que el agua está fría, por el frío que hace en Puebla sería mejor una alberca techada, sino tienen caldera para calentar el agua.
BBeachBumHotel staff are really friendly at the front desk. But they don't honor our requests when we ask for things. Housekeeping forgets to give us things that we requested with simple things like towels, cups, and shower caps for hair. We asked the front desk to clean our room, we go out, and come back several hours later, and our room is still not clean. This has happened several times and we have to wait for our room to be cleaned after a long day out and about doing things. This is quite an expensive hotel to stay at each night and the things we request are not being given or done.