JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
ゲゲストThe lobby is beautiful and stylish, probably the best in town. Char restaurant provides good food. I like the grilled Ceaser wedge a lot. The bed is comfortable. I had good sleep.
ゲゲストReceptionist was very friendly and knowledgeable. The room was spacious and clean. The showerhead needs to be replaced. The water pressure is not that good and there was no fan that worked in the bathroom.
No free breakfast. However, they do have a wait surface kitchen. Paid six dollars for one egg and another six dollars for one piece of bacon.
ゲゲストMy stay was amazing except that the pool wasn’t ready to jump in . It had a sign on the pool door that it wood be open in May but did not have a date on when it would be available to enjoy. Other than that Hyatt place was amazing I would come back again. I do recommend.