ノーフォークのバー付きホテル

Had a wonderful stay at Courtyard Marriott. Jermaine and Lauren did an exceptional job of valet. Making sure my vehicle was taken care of . They made sure my vehicle was moved in a timely manner. They made sure to open my door so I could put my luggage within my vehicle

このホテルは絶対にきれいでした。滞在からスタッフ、ブランチまで、すべてが最上階でした。場所は素晴らしいです、多くのレストランや雰囲気の良い冷たいスポットの近く。間違いなくお勧めしますし、私たちは間違いなく戻ってきます。ノーフォークに滞在するとき、私たちは場所を見つけました。

私たちは息子のODUオリエンテーションの日のためにそこにいました、そして、この場所はキャンパスのすぐ隣にあり、それは私たちにとって完璧な選択でした。私たちは、マリオットのプロパティにほとんど専属的に滞在し、午後1時の早期チェックインリクエストが満たされていないことに少しがっかりしました。それは大したことではなく、それが終わりだったら、私たちの滞在は大丈夫でした。しかし、最終的にそれをチェックしたとき、私たちは間違った部屋を与えられたので、フロントに戻り、それを整理し、別の部屋に移動しなければなりませんでした。それを上にするために、ODUのキャンパスを一日歩き終えた後、私たちはただホットシャワーと睡眠を欲しがりました。シャワーのお湯が細いところにしか出なかったことに、とてもがっかりしました。シンクでうまくいきました。それで、妻はバスタブをきれいに十分に満たしてもらい、クールなシャワーを浴びました。スタッフはとてもフレンドリーで、おびしました。

私はビジネスのために7泊の滞在から戻ったばかりです。客室は設備が整っており、ベッドと寝具はとても快適です。私は過去1年間でこのホテルに数回滞在しましたが、ベッドは常に素晴らしいです。フロントデスクのスタッフはフレンドリーで親切です。そして素敵なジムがあります。毎朝朝食時に思慮深く効率的なカスタマーサービスを提供してくれたBreezeに感謝したいと思います。最後の日にレストランにクレジットカードを残したとき、彼女は私を追いかけるために2段の階段を上ったので、私はそれなしで去ることはありません。ありがとうございました!

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

素晴らしい滞在ができ、間違いなく再び使用します

I come to this hotel often. And it NEVER disappoints. The staff is helpful and friendly. The hotel is very clean. One of the biggest reasons we continue to visit this location is Debra Berry!!!. I can't say enough wonderful things about her. Attention to detail (she remembered I use extra sheets, they were in the room waiting), kindness, and over all a big heart. I feel safe at this hotel. Even when I had an unfortunate medical event, she checked on me because she knew I was there alone with my nephew. I hold her as part of our Norfolk family. Debra needs a raise!!!. Thank you Wyndham and Mrs Debra *especially *. She truly is special. Hold on to her, and never let go.