Unfortunately had a terrible experience. I booked a viewing for a wedding a few days ago, arrived to be told by the receptionist that the member of staff I needed was in a meeting and that she would be out soon. I was expecting to be waiting for around 5/10 minutes max. Almost 30 minutes later I just left. I explained to the receptionist I had been waiting for 30 minutes, and to be fair she was a young girl and it wasn’t her fault, she apologised and advised that the meeting had ran over. I appreciate things like this can happen, however 30 minutes? To be just shoved in the bar area, not offered a drink and then not receive an email or any kind of acknowledgement after the fact that this was TERRIBLE customer service?! I wouldn’t advise anyone to book a viewing for a wedding here, they obviously don’t need the business. Rude and ignorant. It was a 50 minute round trip for me too!
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