ゲゲストThe hotel has a great pool
Attention is needed to improve the breakfast offering with more selections
Unfortunately I witnessed one of the Managers making a staff member cry in public on the first floor bar reception yesterday lunch time, this was very unprofessional and he should have taken the staff aside in a room out of customers views! I did not pay for that as a n addition - I believe his name is Rafael, I spotted him a few times huddling with staff in different areas, but the conversation just looked casual not formal.. this is the reason for my score of 3 for service it would be 5 had I not seen the manager
I would like to commend the [Russian] staff in cafe naseem, both at reception and floor runner - the floor runner took my special drinks request and had it prepared by the chef - she is always seen smiling - she should be promoted -
Disha in first floor lounge was very warm and welcoming and made sure my elderly mother was taken care of whilst I was away
ゲゲストThis establishment left me with mixed feelings. The location was convenient, with easy access to local attractions and transportation hubs. However, the rooms felt a tad outdated, lacking modern amenities one would expect. Cleanliness was decent but not spotless. The staff tried their best to be accommodating, yet there were instances where requests took longer than anticipated. Breakfast options were satisfactory but lacked variety. Overall, it served its purpose as a place to rest one's head, but failed to truly impress or provide a remarkable experience. Improvements could elevate it to a more desirable choice for future stays.