「Hotel and facilities are outstanding. Two issues that greeted me when I arrived which took some of the gloss off.
First the check in process was painfully slow (literally, I'm disabled) had to wait far too long to collect my card key. Definitely not efficient.
Second had an additional charge of £14 for parking despite being a blue badge holder and no where close by as an alternative. Effectively taking advantage of my lack of mobility. Worse when I checked the website I had used to book a figure of £10 was quoted.
Gripes aside this is a wonderful place to stay and the breakfast first rate.」
「The hotel is at very good location. Tram and bus stop just outside the hotel. Decent room. very very friendly staff. 10/10 for staff. The only thing I didn't like was the lift was not working.」
Nnatasha6792Fabulous stay at the Best Western Carlton in Blackpool. The staff could not have done more to help, and the lady on the front desk was so friendly and chatty. They helped immediately when they realised I had a pram, toddler and 2 bags and was alone - even changing our room to make things easier. Lovely people!
Only downside was the thin walls, meaning we could hear every word of the 4am argument in the room next door!!
TTRACEY BUTTIMERGreat location, sea views and free parking. Staff very helpful and friendly. Bar area pleasant for sitting with comfy chairs.
Rooms need updating but very clean.😁
ゲゲストHotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)
ゲゲストNice service, there is a lot of facilities but I'm going to Blackpool for competition so I have no time to enjoy it. It is quite suitable for family trip. And the tram stop just the walking distance from the hotel it is convenient.
ゲゲストClean and tidy room, quad with private bathroom, 2 double beds. Blinds on windows instead of curtains and not blackout blinds, which left gaps in so people could see into room. Tv and tea/coffee in room. No breakfast available as no chef currently employed. £50 cash deposit must be given on check-in which was returned with no problem after room inspection. Well stocked bar and karaoke with bingo was played on Friday and Saturday night. Parking available at £10 a night but looked a bit risky out the back so didn’t park here. Reception not always manned and can be a long wait for someone to come after pressing bell. No hot water on 2nd morning so it looks like the early risers take all the hot water. For the price for a family of 4 over easter it wasn’t as bad as some reviews.