Disappointing experience overall. Outdated rooms, average cleanliness and unfriendly staff. Breakfast lacked variety. The restaurant was full of smoke and strong cooking smells, which ruined the atmosphere.
The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
Great hotel, right next to the beach. But the area doesnt really have anything to do have to take a taxi if you want to explore hammamet more but taxis are pretty cheap. But if you want a hotel with just relaxing/entertainment and beach then this is the one.
The bar and restaurant staff 👌 were great service,
Lots of Improvement needs to be done, room standards, beach ⛱, entertainment , apartment from that everything else is good