ザ グランド ホテル スピンドルトップ(The Grand Hotel Spindletop)

My husband and I had a great stay. Quite and very safe. The bed was comfortable we slept great. The lady that checked us (Roxy) she was great and very helpful. She went above and beyond to make are stay great. Thank you Roxy. We will definitely go back and stay again.

This is one of those old ladies who used to be quite a charmer back in her prime. Today, the place is wilted and trying to stay fresh, but is losing the appearance battle. As far as service, the front desk is terrific. The price is OUTSTANDING, but don’t expect frills. This hotel was once probably a big center of attention, and even had a nightclub. The room I was given was quite clean, although, again, appeared to have sagged over the years. There are definite flaws (shall door had no knob, washer/dryer weirdly placed in a passage hall, incongruent furniture, drapes that don’t seem custom to the size of the windows). The paint is fresh, but glaring in its attempt to be ‘bright’. Still, it’s clean, bug-free, and everything ‘functioned’ as it was intended. Recommended, but guys might handle it better than ladies.

Over all good place, stayed here before. Online thing is staff can be a little unprofessional

Did not get chance to even stay o didn’t no deposit required and I drove all the way from Richmond Tx at pm at that. I am a regular customer and did not know rule changed since last two visits. No refund so I just lost my freaking money on a room I never got to see.

I like the location, being close to the freeway and next door to a supermarket. Staff was very courteous and friendly. Didn’t like the condition of the property, the sink had a crack on it, and the fan in the bathroom was loud. Outdated everything at least thirty years old.

Stayed in the suite. Great quality for the price. Room was clean and sheets were clean.

The property is old and rundown. The best thing about it is that it was clean. It had a chemical clean smell not like bleach but more like oven cleaner and comercial stainless cleaner that gave me a headache and Pledge. I placed a white shirt on the wooden counter and it soaked up whatever cleaner was used and left an oily stain in my shirt. The only ice machine was on level 4. The door looked like it had been kicked in and repaired several times and the ceiling was peeling. I never felt unsafe but it was sketchy at times. I was not the worst place I ever stayed but in the top 5. I saw a lady going from car to car in the parking lot on Friday. Not sure if she was scoping them out or if someone was in them and she was looking for something else. When i checked in on Friday i asked about late check out and the guy told me I could check out at noon. Check out is 11AM. On Sunday housekeeping was knocking at 10:58AM and then someone else at 11:16AM asking if i was leaving or staying. She said checkout was at 11 when I explained I was told I had till noon. She said no note was left but she said very harshly that noon was ok. I felt like it was an inconvenience so I left. I don't really know what they were voted Best of the Best 2023 for. The best thing I did was go next door and get info for that hotel for next time.

There is a lot to be wanted here. I should have been harsher but the staff were generally nice. A lot seems to be staffing or management issues as the furniture is new and not cheap either. Sofa bed had food and trash in and under it. Bathroom floor was scuffed in dirt. Shower did not even work as water handle wasn't even attached. If it was only the shower I would say things happen but either staff or policy 100% cause the dirty sofa bed and bathroom floors. It was a very cheap hotel to stay at but has so much potential for how nice the tables, beds, lights, tv, fridge center all were. It really just needs to be cleaned and maintained better.

As before this is a clean older hotel. The wifi in the room was sketchy. Probably due to the rain storm that passed the day before. Thank you for an honest hotel.