The good- great location, high quality bed and furnishings.
The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses.
Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen.
Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave.
Have fed back to hotel reception so hopefully will improve.
Overall disappointed in what we had planned as a luxury treat.
Good hotel but no air conditioning. Lounge is decent . Shane they lack of good breakfast options, even though they have a buffet in the morning. Very limited choices. Could be better.
JjamesHotel was nice and clean. A little on the expensive side for drinks. Breakfast was average and a expensive for the quality. The hotel restaurant ( la scala) was a whole different level. Food was amazing. Especially the lamb shank. My wife had the chicken which was done to perfection. If you are going for a quiet trip then this hotel might be for you. If you are going as part of a trip to Belfast City then it's very far out from the city. About 20 pounds in each direction.
KKitKatBarI had an absolutely wonderful stay, which exceeded all my expectations. I arrived quite late and needed to check in and collect the keys myself, but the process was clearly explained to me in advance and was incredibly straightforward and convenient.
My room was spacious, spotlessly clean, and very well-equipped. I particularly appreciated the two mirrors, each with its own lighting – such a practical touch! The location was also great, very convenient for getting around.
The staff were absolutely lovely and added to the overall positive experience. I would highly recommend staying here and would love to return in the future.
I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.
Originally booked Obel 64 on Belfasts riverside for a short stay to celebrate my husband's birthday. Had our transport, restaurants and itinerary for our trip all pre planned and most of it pre booked prior to arriving only to have a message late the night before travelling to tell us they moved our reservation to another location due to ”unforseen circumstances” no other explanation. St Thomas Hall was the opposite side of the city centre to where we should have been staying and there was apparently no other options for relocating us and it was also non refundable. I therefore spent the night prior to travelling, rather than getting a good night sleep, cancelling/amending all our travel arrangements for the whole trip, and reorganising our restaurants and itinerary. Although they upgraded our room to include an extra bedroom, I ended up spending much more money because of the additional transport and cancellation/amendment fees. The good bits - reception staff I spoke to to get key code was friendly and polite, accessing the apartment was easy, the apartment itself was spacious, modern and clean. I had organised a birthday package on arrival for extra which included prosecco, a cake, balloons and banners which was very nicely done 👍, the beds and sofas were comfortable and the bathroom and kitchen had everything we needed, there were some take away and sit in food establishments nearby including a mini coop, regular buses to city centre from bus stop just down from apartment. The not so good bits - no longer had the river view or the main attractions within a reasonable walking distance for my 9 year old son (which were the whole reason I booked Obel 64), ALL the internal doors were so loud/squeaky and no door stoppers provided to prop them open which was not so good through the night, there were only 2 pillows provided per double bed and may as well not have had any as they were so flat and thin, one of the bedroom door handles was loose and threatening to fall off, as the property is on a main road there was so much loud traffic right into the early hours and the windows didn't do much to dampen the noise (should have brought my ear plugs). Overall experience was very mixed. The apartment itself was comfortable enough and served the needs we had for our short stay, however, it's absolutely not the property or location I would have booked for our particular stay and having read other reviews it seems to be a regular thing which is very worrying and it was a very stressful experience. On that basis I'd be wary booking again.