Me hospedei por motivo de férias. O hotel tem uma vista linda, o estacionamento custa 30 reais por noite, mas se tiver um carro muito grande vai ser difícil entrar. Me deram um quarto no térreo e não consegui dormir pelo barulho: noite em claro. Quanto aos detalhes: blackout rasgado, lençol de baixo pequeno que não forrava o colchão, controle do ar totalmente sujo e grudento. O pessoal da recepção é muito educado e disponível, em quanto o gerente é tudo menos que gerente: deselegante e inconveniente. Eu não voltarei e não recomendo!
Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.
Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo
ゲゲストEstive em BH em Junho de 2023 para participar de um processo seletivo e acabei ficando alguns dias a mais. Posso dizer que a experiência de ter ficado no Br Hostel foi excepcional! Bom custo-benefício, local bem limpo, organizado e conta com uma ótima estrutura. A localização é privilegiada, em um bairro tranquilo e seguro. Nos arredores, conta com uma grande variedade de restaurantes e serviços como supermercado e farmácia. Alguns dos principais museus e atrativos turísticos da cidade estão a poucos minutos a pé do Hostel. Atendimento nota 10!
Great view and cozy room. Gorgeous food quality. The pool are very clean and organized. The room service was exceptional, very respectful and helpful. In fact the best hotel experience I ever had. I Would definitely come back again.
Melhor hotel de BH, preço justo, o atendimento é de excelente qualidade, quartos grandes e bem acima da média de todos os hotéis que já fui, área de lazer e academia são ótimos. O restaurante é perfeito, sou sempre muito bem atendido pelo Fábio (proprietário) e pelo Gleyson, recomendo para qualquer pessoa.
We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!
ゲゲストÁgua item essencial caríssima, fora do normal. Travesseiros ruins, cama boa, quarto espaço bom, banheiro pequeno. Café da manhã ótimo! Garagem cortesia e boa. N voltaremos.
ゲゲスト Ana Luuisa Asantos is a special lady who create golden memories. She is able to speak with us in English and translate for us. It is the best hotel and service excellence. The team is super good and ensuring that we feel at home away from home. Ana louisa is a superstart creating memories for all of us and collegues from Africa De soul. Smiling and taking time to support us. Keep up the good work. you are a star.
Great place, in the heart of Savassi. Location is AAA+. Super clean, nice facilities, good swimming pool at the rooftop, good toom service and the location is incredible. You are just walking distance from anywhere in Savassi
The hotel is simple but an excellent choice if you want a place to sleep. The bed is comfortable so are sheets and blankets, however the towels were very olds (so thin we could see through it). I’ve stayed in other budget and that was never problem, so I was very surprised by it. Anyway, as its part of a hotel chain, I believe those problems can easily be solved. It´s a place I would stay again. (Review originally written in English.)