Torres Gardens-Fincas Benidorm

Do not book!!! Terrible I got there with my mum (83),three children and partner around 10 pm. We could not get into apartment!!! No reception nothing! We had to get a taxi to somewhere in the front to get keys as someone told us! But it was shut the taxi man then took us to two more places to get keys!! We couldn’t get in!! We wondered the streets looking in hotels nothing available! Got to one place where we all laid on the sofa after hours we finally got two room costing 458! Finally the next day by the time we checked out after breakfast. The place on the front by the beach was open we got the keys around 12 by a very rude horrible man named coco or something like that! He was rude,nasty and had no compassion!!! Avoid anything to do with this place!! Then when we got there the pool was shut! Which we were not aware off! So we booked into another apartment for 2 nights as that’s what we went for was to sit by the pool! (I did get a refund for 458 from on the beach) !! Every person we met also had the same problem with keys whether day/evening. One boy we took his heavy suitcase in so he didn’t have to lug it up the hill. Another women and her mum didn’t get into apartment until 2am(which the mother had a fall whilst doing) another lady was accused of being a liar by the man who handed out yhe keys in the office on the front!!! AVOID AVOID AVOID!!!!!!!

Nice hotel clean well catered for pool clean did,nt find any sun loungers lift for different levels room very large with a kitchen step walk up the hill but still worth it great views balcony are very large quiet peaceful hotel

Please be aware If you are booked for these apartments they have no reception area, you have to pick keys up from main office on beach front, ( office hours only) as we had a Late night arrival, we had to pick keys up from another apartment block far away from our apartment, fortunately for me our transfer coach stopped there, so we got off early and picked up our keys, then we paid for a taxi to our apartments. Had to go to main office the next morning as person I got keys from forgot to take compulsory deposit and to get a safe key ( small extra charge for safe not included in booking fee) pretty normal for this type of accommodation. Building was in a good location for our needs, and communal areas appeared in reasonable condition, two good clean fast lifts, (stayed in 8/1), so had a great view over city and you can see the water/ beach and cliffs, ( when the rain let up ) , mostly residential flats, so little noise, some building work was being done on pool area, but given time off year and type of holiday this was not a problem ( out all day / night so missed any drilling) Apartments are basic and dated, could do with a fresh up, if you want to watch TV, you have to get TV remote from main office ( small extra charge) we didn’t bother, no WI-FI in building, be aware apartment has no air-con or heating, given time of year and unseasonal weather could have done with heating, ( apartments were freezing) had to put three blankets on beds to try and keep warm, wrapped up in blankets when in apartment, mostly due to weather, apartments are not serviced which was fine by us (no early morning maid to bother us), top tip apartments are located up top of a steep hill and if walking everywhere is not your thing, down load local taxi app ( excellent service) and always on time. Some local shops of small bit and bobs, there is a big supper market nearby if you are into proper self catering, ( not for us) lots of cheap bars and cafes/ restaurants and take always close by. Apartments have two small electrical rings and a fridge freezer, plus all the usual stuff. Overall cheap accommodation, apartment very basic and needs an update, air-con / heating

Please be aware If you are booked for these apartments they have no reception area, you have to pick keys up from main office on beach front, ( office hours only) as we had a Late night arrival, we had to pick keys up from another apartment block far away from our apartment, fortunately for me our transfer coach stopped there, so we got off early and picked up our keys, then we paid for a taxi to our apartments. Had to go to main office the next morning as person I got keys from forgot to take compulsory deposit and to get a safe key ( small extra charge for safe not included in booking fee) pretty normal for this type of accommodation. Building was in a good location for our needs, and communal areas appeared in reasonable condition, two good clean fast lifts, (stayed in 8/2), so had a great view over city and you can see the water/ beach and cliffs, ( when the rain let up 😂) , mostly residential flats, so little noise, some building work was being done on pool area, but given time off year and type of holiday this was not a problem ( out all day / night so missed any drilling) Apartments are basic and dated, could do with a fresh up, if you want to watch TV, you have to get TV remote from main office ( small extra charge) we didn’t bother, no WI-FI in building, be aware apartment has no air-con or heating, given time of year and unseasonal weather could have done with heating, ( apartments were freezing) had to put three blankets on beds to try and keep warm, wrapped up in blankets when in apartment, mostly due to weather, apartments are not serviced which was fine by us (no early morning maid to bother us), top tip apartments are located up top of a steep hill and if walking everywhere is not your thing, down load local taxi app ( excellent service) and always on time. Some local shops of small bit and bobs, there is a big supper market nearby if you are into proper self catering, ( not for us) lots of cheap bars and cafes/ restaurants and take always close by. Apartments have two small electrical rings and a fridge freezer, plus all the usual stuff. Overall cheap accommodation, apartment very basic and needs an update, air-con / heating.