ホテル ドゥ ビン & ビストロ バーミンガム(Hotel du Vin Birmingham)

Feels a little bit tired now. Could do with a redecoration and some investment in the little luxuries that the room rate warrants. No mini bar in the room. Not even a bottle of water. Used to be a great hotel chain but now not worth the price tag now.

As you come to expect from Hotel Du Vin, the welcoming and attentive staff make the experience. Walking into the room you already feel like you’re in a special place, and our room didn’t disappoint. Very comfortable, well appointed and classical style. The only slight gripe was that our bathroom with roll top bath and walk through shower was a little cold - but when we casually mentioned this to the staff to suggest they check the heating, they struck off the drinks we had charged to our room as an apology, which was very unexpected.

We did enjoy the stay at the hotel with friendly and efficient staff. The bed was a little uncomfortable as it was not level.

Arrived at 2.45pm for a 3pm check in. Room was not ready had a a drink in the bar tried to check in again at 3.15 Room still not ready. Having a dinner appointment at 3.30pm elsewhere meant we could not change and freshen up for this appointment. Arrived back to the hotel at 5pm room still not ready. I had booked a signature suite not a standard room and expected a little more effort be made to get the room ready. Eventually got in to the room at 5.15pm. Although the hotel is very nice the service is very poor no reason given to why the room was not ready. The grand hotel just up the road eclipses the service received at this hotel.

The hotel staff are friendly. The bar is superb. Breakfast is very good. The communal areas are smart. However our bedroom and bathroom was very tired. The shower would not get hot just warm. The TV is too low to watch in bed. The bed was extremely comfortable.

Service at reception on arrival was poor. Room looked OK at first glance but for a "deluxe" room amenities limited. Room was starting to show it's age. Cold no matter what you changed heating to. Traffic noise too loud and was woken up by it throughout the night. Music was blaring from somewhere and bass vibration was felt until 5am. Couldn't work out if private function in hotel bar or from another room. Service in restaurant was terrible.

Luxurious stay at Hotel du Vin. We stayed in a Classic room and were impressed with the comfort of the bed and the quality of the tea/coffee and toiletries. The hotel is located in a really nice part of Birmingham whilst being a quick walk from everything you need. Only thing missing from the room was a small fridge but the robes, slippers and Nespresso machine made up for this.

Room was pokey and dark, space was so tight, the wardrobe door could not be opened fully to access the tea and coffee making facilities. No fridge, air con. Didn’t work, heated towel rail didn’t work, bedside lamp didn’t work. Nice toiletries, but nailed to the wall . Service in the bar was good, didn’t eat at hotel, so can’t comment .

The suite we booked was dark and didn't look as it did in the pictures. The air conditioner didn't work, and despite that, there was non-stop noise coming from it. During the room cleaning, the housekeepers threw our clothes on the floor. However, the location is great - close to nice restaurants and a shopping area.