Stayed here only because of a sports tournament, it was on a list of recommended options. It had an overwhelming, unpleasant smell upon entry-trying to disguise a bad smell with a floral spray. The rooms weren’t super clean. There was a remnant of something on the pullout bed’s mattress, and a child’s neon glow necklace from a prior stay. The soap dispenser was entirely empty in the shower. Called “guest services” to replace it at 6:30am (no bars of soap available) but no one answered. Went down to front desk at 6:45am, asked for it to be replaced by noon after our tournament, and had to call down again because it still hasn’t been replaced when we got back. Towels were small, thin and frayed. Air conditioner had a leaky hiss noise for 30 minutes upon turning it on. Breakfast was really disappointing to similar properties that offer free breakfast. Bananas were browning. There were only 2 tables in the breakfast area for 5 floors of families, many leaving at the same time for sports events. The outdoor “fire pit” doesn’t work…it is just for show. Overall, really disappointing, especially for a facility representing a Hilton property.
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