Pros: The resort is beautiful and the rooms are nicely appointed and reasonably priced at Cloister. Some of the staff are very helpful , but since 20% gratuity is already added the wait staff lacks the attention to detail. Sadelles offers a nice breakfast experience , Bartender Izzy in palm courts is fantastic, please take NOTE - this kid has the potential for upper management one day , he’s the total package with his attention to detail. Palm courts is beautiful ! Sushi place , is excellent Cons: First day we went to beach we had hard time finding someone to help us with chairs , towels , etc. I was seated next to a huge bucket of beer bottles they neglected to take for over an hour until I had to ask. Flamingos steak was extremely underwhelming . We asked for no salt or added rub, then admittedly forgot we ate it anyway because we were hungry. Mediocre piece of overpriced meat, they did try to rectify it by compensating us for a dessert. We don’t eat dessert, but nice gesture - I feel they could have done more and probably should have taken it off bill. Both service experiences at harbor side were terrible , we were overlooked both times we went there , the second time we walked out and went for sushi. Pool service very weak , they forgot my wife’s food , we cancelled the order. Young girl in gym on treadmill having loud conversation on speaker phone for whole gym to hear , after 5 minutes I had to ask employee to speak with her - absolute insane behavior - service all around needs work at this price point.”We” are your clientele for the next 30-40 years , you have to do better. I’ll spend more to go to the Breakers, service is impeccable ALWAYS
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