Cons: Bit awkward to have the sink outside of the bathroom. Pros: Quick and easy check-in. Friendly front staff. Free water and infused water near front desk. Free Starbucks drip coffee provided outside bistro hours. Room was very clean and quiet. Air conditioning and heat worked well. Toothbrush and toothpaste was provided free of charge upon request. Shower gel provided smelled great. Room was spacious - lots of desk space, a big couch, another small table, a large TV, a full size mirror, 2 bedside tables equipped with charging outlets. The hotel was close to everything we needed, including a large mall. Parking was free! We would definitely stay here again.
We wanted to like this place. The property itself is so unique and beautiful. The rooms are nice and most of the staff are well trained and very nice. However, we went for our anniversary this past weekend and experienced the following issues: 1. At check-in we were given the wrong room. When I called to ask, the front desk person first questioned my representation saying she showed a standard room, as I was looking at my email confirmation saying the opposite. She then tried to tell me they were basically the same room. She then later called back, moved us into the correct room and gave us a $50 credit, which I appreciated and thought issue resolved. 2. In the week leading up to our visit, I was texted that the hotel was going to put a complimentary bottle of champagne in our room. I was appreciative. The bottle was not in our first room. Not until we were moved to a different room was the champagne there. I know it was a free bottle. But if you represent to me that you are going to do it, and you hold yourself out as an exceptional Michelin-key resort, things like that shouldn't be missed. 3. We booked couples spa treatments. In between services there is as waiting area with loungers, water/tea/coffee, magazines, etc. There was not enough seating so my wife and I sat outside in the rain under an umbrella. Staff was nice and brought us blankets. But there was no apology and I can't stomach we paid that much money and had to sit in the rain because there was not enough seating. 4. The biggest issue was noise. We have three young children and one of the biggest things we were looking forward to was sleeping in. At 5:37 a.m. we were woken up to a loud beeping noise from a truck backing up that repeated over and over. The truck was taking down a wedding tent from the night before and loud clanging, talking, and noise continued for the next hour. It is an old building and noise traveled right through the windows. I called the front desk but the noise didn't stop. When I complained at check-out, staff was barely apologetic and told me, ”no one else seemed to have an issue”. We spent thousands at your property that is clearly trying to be elite. The lack of caring for the noise issue really was the nail in the coffin. We are not light sleepers. If this hotel didn't hold itself out to be what it is which is also reflected in the room prices, I wouldn't be this nit-picky. However, for the money, if you're looking for a top end hotel, I'd go elsewhere.
ゲゲスト利便性のために出張のためにホリデイインアンドスイーツボセルに滞在することにしました。それは私がそれをするのはこれが最後です。ホテルは新しいですが、それについて私が言うことができるのはそれだけです。チェックイン後、私は2階に上がって部屋に入ったとき、私は貨物列車が私の部屋を通り抜けるような大きな音を聞きました。階下に電話して騒音が何であるか尋ねたところ、フロント係は洗濯機の1つが緩んでいるためだと言った。だから、それはゆるいベアリングを持っていて、私の部屋全体を揺さぶっています、そして私がそれを気づかないだろうと思ったときに私がチェックインしたとき、あなたはそれについて私に言うのを気にしませんか?私がこれが一晩中続くかどうか尋ねるとき、彼女は彼らが通常7-7:30について洗うのをやめると言いました。出発しなければならなかったので、部屋を変えることを交渉する気分がなかったので、後で出発して戻ってきました。私は十分によく眠りました-ベッドは快適でした。バスルームの構成は奇妙です - 十分なスペースがあります、彼らはただそれを最大限に活用しませんでした、ショーとトイレは片側に絞られ、反対側にシンクがあります。バスルームにも不快な虫が見られました。最後のストローはロビーにコーヒーがあるかどうかを確認するために電話をかけ、フロントデスクの店員からコーヒーを飲むか、部屋でコーヒーを使用するために18ドルの朝食を購入する必要があると通知されたと思います。同僚は近くのコーヒースタンドに歩いて行き、私は通りの下のシェブロンを選びました。なぜマネージャーが、貨物列車が走っているように聞こえる部屋に人を置くか、数ドルでコーヒーを飲むことができるコーヒースタンドを設置することが許容できるのかわかりません。しかし、すべてが管理の低下から生じています - したがって、Holiday Inn and Suites - あなたはより良いことをすることができます、そしてあなたはこの顧客を失いました。