The room I was first checked into had no hot water for the sink, and the sink wouldn't drain either. Also, the air conditioning wasn't working and was flashing an error message. I asked about it at reception and was told to go back up to my room to wait. I was then called and told to pack my belongings and to go back to reception to change rooms. I was sat in reception at 6pm holding my belongings in my arms. I asked if there was anything that could be done about the inconvenience. Firstly, the person at reception wouldn't call the manager, but when I asked again she came down. She said that she was going to nothing about the inconvenience, but said I could have the water from the mini bar if I wanted which I found quite insulting. The next room had a fault with the air conditioning also and a repair man had to come to clean the filters - he said they were clogged.
I booked the hotel expecting a no fuss relaxing experience, but wasted hours trying to get the room situation resolved. Pretty disappointing considering the price.
Un hotel correcto a las afueras de Lugo , en el polígono , aproximadamente 10 m en coche al centro de la ciudad . Instalaciones limpias y básicas . Recomendable para aquellos que estén de paso y busquen un sitio económico y correcto para pasar la noche . El personal del hotel al hacer el registro de entrada muy amable , dándonos indicaciones sobre la ciudad . Tienen una cafetería al lado del hotel con un 5% descuento para los clientes .