Our stay at Four Points by Sheraton Amritsar, Mall Road was outstanding in every way. The service is truly way above expectations — warm, attentive, and consistently professional.
A special mention to Mr. Raghav Mehta and the entire Front Office team for their exceptional care and leadership. The restaurant staff were equally impressive, and the bell boy and security team ensured we felt welcomed and well looked after from the moment we arrived.
The rooms were extremely comfortable, spotlessly clean, and thoughtfully prepared. After a long journey, we had the most refreshing snooze — exactly what we needed. The food was excellent, and the gym facilities were well-maintained and convenient.
An all-round 10/10 experience — we highly recommend this hotel for anyone visiting Amritsar.
ITC Raja Sansi is a wonderful property and our stay was good. The staff was professional and warm. Food was good too!
Access to the room and privacy needs significant improvement.
The ground floor rooms are unable to sit with curtains open. Even with the sheers closed, there is complete.visibility inside.
Further small housekeeping gaps like mini bar not working and not stocked, just one towel in the bathroom despite double occupancy etc were some gaps.
Location is very good and in close proximity to the golden temple. Property was clean and staff was very cordial. Only part where they could improve is with respect to food. The food was tasteless and they don’t have a 24 hr kitchen which is little problematic for tourists who get up early in morning for the darshan. Having mcdonald’s adjacent to this property works in their favour.
The hotel had its pros and cons. While the food was delicious and the room was clean, the location was marred by a nearby drainage issue. The room interior and rooftop pool were great, but bird nesting caused disturbances. Despite this, the buffet breakfast was nice, making for a mostly enjoyable stay.