コロナの朝食付きホテル

This was our third visit to the property, since it was convenient to our relatives’ homes. The last time we stayed there was about a year ago, and we had problems with a dirty comforter and a boiler that was supposed to be down for “a couple of hours” that ended up being down for a full weekend, meaning we had no hot water. We were assured that we would hear back from the management when we made a complaint to the front desk clerk, but we never did. But we were willing to give the place one more chance. We arrived about 9:00 pm to check in and we were pleasantly surprised to find we were upgraded to a 2-bedroom suite. We headed to the room, took out the keys... and neither of them worked. I went back to the front desk, we tried the new keys... nope, still wouldn’t work. We called the front desk, and the desk clerk came up immediately and was able to open the door, but advised us that the battery on the door lock was dying, so when we heard the lock try to open, we should try to open the door immediately to get it open. It was late and we were tired, so we figured we’d get to bed and deal with it in the morning. Not long after we unpacked, my wife and I were getting ready for bed when my daughter came in and told us she spotted mold in the other bedroom. I went to check it out, figuring that maybe it was really dirt or something, but I saw the black spots on the ceiling and had to agree. I asked my wife to have a look, and we brought in a towel to try and wipe off whatever it was; the dark spots wouldn’t wipe off, and my adult daughter said the spot felt “fuzzy”. We called the front desk and let them know; the clerk advised us the hotel was full, but would check to see if a room was available at a sister property nearby; he also recommended that we could stay in the room but close off the second bedroom, and have my daughters sleep in the living room. Since my other daughter has asthma, we decided to get dressed, get our bags, and head for the lobby. When we got to the desk, the clerk advised us that the sister property was also full, but he could call for a room at another hotel that would have had all four of us in one room with a bed and a fold out couch... for a higher rate than what we were already being charged for there. We decided to give up and head home; the clerk told us that he couldn’t cancel the reservation or check us out until morning, but that the manager would call us in the morning. I’ll give credit to Joseph the front desk clerk, who went above and beyond during our visit to try to resolve our problems. Unfortunately, he was pretty much left to deal with everything happening by himself. The mold we found and the problems with door lock seems to confirm that the problems we found with poor housekeeping and maintenance on our last visit weren’t a fluke. As nice and as convenient as the property is, we’ve decided that we won’t be staying here again unless there’s a change in management or a renovation of the hotel.

Our room was filthy, clothing tags and toy cars left on floor from the previous stay and my son found an unidentified clothing item on the side of his bed (pictured). Management allowed a band to practice loudly (think banging drums) outside our room at 7 am, they promised me they would make them stop, they did not. Their blow dryer was faulty and tore out a huge chunk of my hair (pictured). After all of this the manager Alfredo promised a full refund and it has been 3 weeks no refund. Now I have to try and get the money back thru my bank. Beware this is how they treat Marriott rewards members. I do not recommend. You will be treated better elsewhere.

The room and service was great the breakfast they served is pretty awesome with the different variety food choices. The amenities at the room are great as well. Overall, the hotel is nice for your family to stay 

スタッフはフレンドリーで親切でした。私たちの旅行の唯一の欠点は、ホテルの外の入り口にある強い下水の臭いでした。私たちが建物にアクセスするたびに、それは永続的に存在していました。 2階の別の匂いは、部屋＃210-220の近くの酢のように、ひも状でしたが不快ではありませんでした。娘はそれが歯科医院のようなにおいがすると思った。 においはさておき、ホールは明るく明るく清潔で、各ドアには感動的な引用があります。 コンチネンタルブレックファーストは毎日提供され、プールは開いていましたが、忙しくて楽しむことができませんでした。彼のフィットネスルームはパンデミックのため閉鎖されたままでした。 91高速道路のオン/オフの便利さのためにここに再び滞在します。 ベッドは豪華ではありませんでしたが、ひどいものではありませんでした。それらはメモリーフォームトッパーで改善することができます。

Are you like me? Do so much research your eyes go blurry? Stop looking for a hotel, you found it. We had a two bedroom suite, as my mom was traveling with us to meet her 9th grandson. The room was great. Breakfast was good every morning. Waffles, Bagels, English muffins, eggs and some type of protein. Oatmeal and cereal too. Best was hot coffee was available at 4am. We’re from NJ so that was awesome! John at the Front Desk was awesome. Gave us some great tips for our week long stay. Deloris was very helpful. Great fire pit! Lots of restaurants within a few miles and holy cow, Cold Stone available through Uber Eats! Thanks for the great stay! Much appreciated!

とても清潔で快適です。 ウェイトルームとプールはCOVIDのため閉鎖されたため、施設の4つ星。 それ以外の場合は、私の1泊の滞在ですべての周りに非常に満足しています。

この場所に到着した直後、私は不安、緊張、恐れを感じました!駐車場に車に座っている人々がいて、階段に座っています。私が車に乗り込み、降りるとき、彼らはすべて私を見ているようです。とても不快な体験でした。 フロントの若い女性(アダ)に不安を伝えました。彼女は同情的で、彼女がそこはかなり安全だと思うと私に説明しました。しかし、そこにはチョロのa.k.a.ラテン系のギャングメンバーがいます。これは私の2人の小さな子供と一緒に泊まる場所ではありません。7日間の予約がありましたが、1泊だけしました(チェックインの時、ほぼ午後9時だったので、何時間も道路にいたので、男の子と疲れ果てました。予約をキャンセルするのは少し難しいですが、マネージャーは私ができると言った。キャンセルのために会社/顧客サービスに数時間と数回電話をかけました。ああ、家事は私の車を積み込むときに私のものを捨てました。