Every employee was exceptional, helpful and friendly. The location is great except for getting in an out with a vehicle. The rooms were very nice, the bed was comfortable and clean. The two issues I had with the room were promptly corrected by maintenance (bad toilet flush and light bulb which was very loud). The restaurant was good, though the server was not exceptional. You feel welcome at every area within the hotel, every employee greets you as you pass.
Only bad thing that I can say is that, I am allergic to dogs and could tell from the moment I slept in the room that there had been a dog or pet in the room prior. This lead to some discomfort that I was not prepared for. A bit of warning should be given to those with allergies so that other arrangements could be made.
One of the few hotels in Big Sur that allow you to book a one-night stay on a weekend so this is a huge plus. No reception nor staff on site when you check in - keys are left in a key box outside your assigned room (which you will be informed of a couple days before your arrival). If you need help during your stay, your only option is emailing them.
Rooms are dated but clean. No dining options on site so either eat before you arrive, bring supplies, or be prepared to drive >20min for the nearest restaurant.
Breakfast is left in a cabinet by the parking lot for self help. You get a slice of cake, boiled eggs, fruit and bottled juice.
In short, you're paying for location.
Everything was good except the fact of someone pounding on my door at 1:00am then they took off! It was ridiculously unacceptable as they think it’s funny! Other then that, the view of the beach from our room was spectacular. Well worth the cost. Checking in/out was quick and easy.