We arrived just after 5. No one was there eventhough Checkin is from 3-6 on the website. We located our keys under the mat. They sent an email but it was late in coming since we did not have service driving down from Napa. On the website it mentions a complimentary mini bar. There is none. There were a few things in our room that need to be fixed. Cute place but I guess I just expected a little more. Balance in bathroom falling down and light by tub falling out. Great spot for visiting in Calistoga. Not sure about trip.com and what’s offered being current either. Lesson learned.
The place has a very nice vibe and offers spa services, good food and lovely malin & goets cosmetics plus a refillable water bottle. Three pools with different temperatures are options for relaxation along with a swing, oversize lawn games on the artificial turf and fireplaces by the bar.
Rooms also have sizeable fridges and boiling water jugs, but I wouldn't say it feels like a four star hotel. The massage wasn't amazing either, the masseuse didn't wash her hands before starting or after working your dusty feet and before massaging your neck and scalp, aromatherapy is one scent, so definitely not a genuine, luxurious spa experience with a dedicated space but more makeshift and definitely not worth the $200 plus the obligatory 23% gratuity.
Overall feels over-hyped and overpriced so if I have other options, I'd rather not come back.
This is our second trip to Calistoga and our second stay at Bergson. We really like the location and the rooms are nice, we stayed in 103.. we had road noise in the early morning, and could hear our neighbors next to us. Recommend our next stay to be in a room further from road . We love the morning breakfast , especially the morning oats. We miss the glass mason jars ; as we like to eat the oats hot and it’s not possible to heat in the plastic cup. We had to ask for extra glass ware.
One of the best places to stay in Oregon for a great Pacific Coast beach vacation is Lincoln City. For an even more convenient and comfortable stay, you can stay directly on the beach at the Lincoln Sands Oceanfront Resort, Ascend Hotel Collection.
Person whi checked us in was an *****. Took us a while to find our room since front desk made number 1 look like a 6. Excellent room. Front desk is lacking customer service. Called them twice this morning because we could not turn shower on. Took engineering 30 minutes to arrive.