ソネスタ ES スイーツ ナッシュビル ブレントウッド(Sonesta ES Suites Nashville Brentwood)

Property is nice and quite. We enjoyed our stay and will definitely choose Sonesta ES Brentwood when we visit Nashville again.

Our room was very nice. Our sink was leaking and they fixed it right away. Theyhelped us use the grill and had very nice breakfast.

Enjoyed my stay the property is well laid out and the room was nice. Only problems I had was small stuff like shower not being 100 percent (like a strong shower) coffee pot without a lid so it wouldn’t brew right, and they didn’t tell me ahead of time my room was upstairs. That would be a big problem for my wife if she was with me on this trip.

The bathroom could have been better dusted and swept; especially door and frame. Several items were missing in the room, like wash clothes and kitchen scrubber. Also the dishes could have been cleaned more thoroughly.

Pros: large room with comfortable furniture and provided kitchen supplies. Free breakfast was nice. Safe location. Cons: This is an older property - there are no elevators and the building has moderate wear & tear. When I checked into my room, there was a dirty washcloth hanging inside the shower on the curtain rod - I think the shower was cleaned and they just didn’t see that. But it means they didn’t change the shower curtain. There was also a trash can in the under sink cabinet that hadn’t been emptied. Otherwise the room seemed really clean though so take that as you will. I locked myself out twice during my stay and I was able to get a new key from the front desk without giving any information other than my room number. They didn’t ask for my name or any information to confirm it was actually my room. That was pretty concerning from a safety perspective and definitely should be addressed.

Terri demonstrated exceptional kindness and efficiently resolved an issue with my booking. Initially, I had reserved a 2-bedroom hearing impaired unit and confirmed it twice, once after booking and again on the morning before arrival, with an assurance of its availability for a 7 PM CT arrival. Unfortunately, upon arrival, the 2-bedroom unit was unavailable. Thankfully, Terri managed to arrange two separate units across the walkway, which suitably met our family's needs. Additionally, due to the hotel's oversight, I was charged only one deposit for both rooms. The rooms appeared spacious and well-set initially. However, the sofa bed, intended for the kids, was laden with pet fur, indicating we were allocated pet-friendly units (1011 and 1012). Further inspection revealed a partially cleaned bathtub with spots of cloth and hair, and the closet's cubbies had visible dirt and grime. This suggested either a lack of housekeeping or incomplete cleaning. On a positive note, the location was tranquil, situated about a 10-minute drive from the highway leading to downtown Nashville, roughly 20 minutes away. While the pillows were a bit too soft for my preference, the overall quietude of the area contributed to a good night's sleep. The suites themselves were spacious, complete with a fireplace, although we couldn't figure out how to use it. However, the provision of washcloths and towels was insufficient for three people.

Shower was dirty, mold in the ac vents, red stains on the door panels, dust and cobwebs everywhere.

We booked a suite with two bedrooms. Very good for a family with a grown up child who needs privacies. The beddings are clean. Kitchen is a big plus as you can make something if you don’t have time going out. The stairs were a surprise as we have heavy luggage to carry. Stairways are not clean but do not affect you personally. Breakfast are reasonable. Staff friendly; very quiet as it is away from highway Will consider staying again

The hotel charged us almost $300 extra for what they claim was smoking in the room. My wife and I are non smokers and have never smoked. We are in dispute on the charges currently. This is a scam.