This hotel is in a great location for worcester city centre, which is why we chose it having used it several times before. I had 2 issues at this hotel on this visit. # 1 the window in the bedroom wouldn't shut properly so much so I could almost get my fingers though to the outside. So I had the dreaded Aircon noise all night long. It was late to move rooms before I found this out. #2 We had planned to do some shopping and had arrived on the train. Upon check out I asked if I could store my small overnight case with them. I was told we have no facilities to store bags, having used this facility previously I challenged this and was told that since could the room has changed to a staff room. So now I have to hump my suitcase round all day long. I won't this hotel again specifically for this reason. I expect that a lot of people use the hotel for a weekend away so will also have to drag their cases round the following day.