My wife, baby daughter, and I arrived on June 21, 2024, after a long journey from West Palm Beach, Florida. We expected a clean and comfortable hotel, but our experience was far from satisfactory. Upon arrival, the check-in process was smooth, and the staff member was friendly. However, we soon discovered a large, brown stain resembling feces on the bathroom wall and a wet rag left behind. I reported this to the front desk, and although a cleaning staff member attempted to address it, she informed us that the stain couldn’t be removed. The tub’s water handle was stuck in the hot position, making it difficult to adjust the temperature. Despite the apologies, these problems remained unresolved. Exhausted, we decided to get local food and relax. Unfortunately, the microwave didn’t work, and the replacement provided was in poor condition. We also noticed a brown spot on the blinds, white stains on the carpet, and revolting gunk in the bathroom sink overflow opening. The bathroom light and fan didn’t work, forcing us to shower in dim light. Later, when I requested a refund of my points due to the unacceptable conditions, the staff member, Terry, was dismissive and unhelpful, stating that a manager would review the situation. Seeking relief, I went for decaf coffee, only to find it was room temperature. The receptionist’s response was indifferent, and no action was taken. I am extremely disappointed that my family had to endure such deplorable conditions. Room 213 was unacceptable, and immediate action is needed to address these issues. Marriott hotels are known for their quality, but this experience fell drastically short of expectations.
良い
102レビュー