We were late arriving, which I had notified the property of. When checking in the guy at the desk was not the Aussie welcome I’d expected.
He was short and dismissive.
We left quite early the next morning and the same person ‘Russell’ was on reception and showed little regard or gratitude for our stay. It felt as though we were an inconvenience to him us being there.
The room itself was pleasant.
翻訳
ゲスト
宿泊: 2024年9月
その他
5.0/5
とても素晴らしい
投稿: 2024年9月23日
It was the best shower ever! Best value for money. The food was great, and the service was great. It is very inexpensive and bursting with value for money. Rooms are big, very comfortable. I would definitely recommend staying here. Heaps of parking and 24 hour reception.
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Jo B
宿泊: 2024年1月
一人旅
1.0/5
投稿: 2024年1月18日
Old, tired, dirty. Mould in bathroom, air vents disgusting, grounds scattered in rubbish (including brown paper bags of empty booze and their very own homeless person). Staff rude (unsatisfied with my room but was told if I want a balcony I would have to upgrade to delux suite - hotel looks half empty #no lights on in rooms). Woke up at 11pm to drilling/construction on my floor. Night manager has no idea what it is. Didn’t book direct so staff were unwilling to accommodate any requests to resolve my concerns…
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ホテルからの返信: Now and then you get a person who can't accept that we don't have smoking rooms so you can't smoke in our rooms. This is one such person. Then they abuse the staff at the front desk and call the staff rude. We are all embarresed for her. Then they swear revenge on the hotel through reviews on TripAdvisor and make up a litany of pathetic comments. Some people need help with anger management, some need help with drinking and some should give up the smokes. And some all three.
ゲスト
宿泊: 2023年9月
その他
5.0/5
とても素晴らしい
投稿: 2023年9月6日
Had a really nice stay at hotel. It was perfectly located to where I was working and plenty of car parking spaces. Staff sorted out my check in fast and efficiently and were very friendly. Room was clean, very spacious and bed was comfy and had a great sleep.
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Harriet L
宿泊: 2023年8月
一人旅
1.0/5
投稿: 2023年8月2日
The worst hotel I have ever stayed in in Cairns and care factor of zero from reception staff Sink tap not working Plug stuck in the sink so cannot use sink Tap in shower broken and falls off every time it's turned Ants everywhere counters sink bed No housekeeping in 5 days floors are filthy No towels , no bins emptied Beds are rubbish may as well sleep on springs only While place is filthy ceilings curtains walls Do yourself a favour and stay anywhere else
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ゲスト
宿泊: 2023年6月
カップル・夫婦での旅行
3.0/5
投稿: 2023年6月16日
Stayed 1 night owing to its location to rental car pound and airport. Dropped car off at rentals, walked back to the hotel. Our room was ready, even though we were early, no problem, very welcoming receptionist. Room had everything we needed - but it overlooked the main Highway. We ate in restaurant that night, perfectly adequate, very helpful waiting staff. Asked hotel to arrange taxi for a 4.30 pick up. Taxi arrived on time and dropped us off at the airport. Everything went well, apart from the noise. The road is very busy till late and internally someone near to our room was having shower/bath late at night and the plumbing seemed to go right through our room.
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ゲスト
宿泊: 2023年2月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2023年2月10日
We recently stayed at the Cairns Sheridan Hotel for seven nights and We must say, it was an amazing experience. the hotel itself is nice and clean, with comfortable atmosphere. The location is good with a lot of busses along Sheridan street and Uber-Taxi will come to pick you up in front of the Hotel. But what truly made our stay exceptional were the staff members, Leanne and Sebastian. Their friendly and helpful demeanor made us feel at home and ensured that we had a comfortable stay. They went above and beyond to make sure that we had everything we needed and their attention to detail was exceptional. We highly recommended the Cairns Sheridan Hotel, not just for its lovely accommodations but also for the fantastic staff, especially Leanne and Sebastian. Thank you for making our stay a memorable one!
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ゲスト
宿泊: 2023年1月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2023年1月31日
We spent the night there before an early morning flight back to the US. Overall all was very good. The young man at the front desk was great and helped us with our luggage. Room 507 was spotless- though it could have used a comfortable chair. No coffee and tea supplies in the room. Restaurant was decent with excellent service. Our cab showed up at the appointed time of 3:50 for the speedy trip to the airport. There was a fair amount of street noise- yelling, etc during the night. I’d stay again on my way in or out of Cairns!
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ゲスト
宿泊: 2023年1月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2023年1月31日
This was a very well priced and clean hotel. Staff very helpful and friendly especially Sebastian the Evening manager and the girls in the restaurant and bar. The buffet breakfast was also very nice. Will stay again.
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ゲスト
宿泊: 2023年1月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2023年1月31日
We stayed for 5 nights and paid for breakfast with our package. On the first morning there was no breakfast available, only told bluntly “kitchen issue “. On the second and third morning cold breakfast only. On the 4th and 5th morning, there was hot breakfast but very very basic. Not even scrambled eggs. No discount or refund offered. Most staff very friendly, one in particular was very unfriendly.
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ゲスト
宿泊: 2023年1月
出張・ビジネス
2.0/5
投稿: 2023年1月31日
2/5. The AirCon is inefficient. The sheets are far from soft. There was rubbish left in the fridge and the restaurant food is basic! Hotels should not photoshop pictures. Show us what areas are really like…. Specifically the pool area………..
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ゲスト
宿泊: 2023年1月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2023年1月31日
Great hotel at a great price about 7 minutes drive from the airport. Reception were friendly, the room was a good size and very clean. Bathroom was big with an actual bath. We only stayed for one night, but would definitely stay here again if we come back to cairns.