グルーポテル グラン ビスタ ＆ スパ(Grupotel Gran Vista & Spa)

The hotel weirdly gave us an “upgrade” to the apartment which is not that nice, modern and clean (there were bugs in the bath tub and hair in the drawers) as you can see in the first 2 pics but of a higher price. When we asked to change back to the room we booked, we staff wouldn’t just help us changed the room and had acted very weird as if we are not entitled to the room… This one particular staff (senior manager I believe) gave us “one final chance” as she said, and made us go up and down to check the room to make sure we “will not regret it” which makes no sense to us at all.

대부분 독일인들이 보였고 동양인은 저희밖에 없어서 오히려 좋았습니다. 수영장도 두세개정도 되고 리조트 관리가 잘 되는거같았습니다. 발코니에서 보는 전망이 좋고, 바로 걸어서 나가면 앞에 상권이 있어 식당 상점들이 많고 해변이 가깝습니다. 잘 쉬다 왔습니다!

We had our first family vacation together and it was beyond our expectations. Amazing friendly staff, great food and hotel. Even though it was in high season, there were still a lot of place by and in the swimming pools. We would definitely recommend it and we’ll be travelling there again.

The house keeping on multiple occasions had STOLEN my money. I had emptied my loose change on the desk at each evening (saved for the pool table the next day). When speaking to reception, they said “they could have thought it was a tip”. It is absolutely unacceptable for them to assume any money left in the security of your own room to be theirs to take. Especially without any viable reason to believe. This is absolutely appalling and in all my experience in many hotels in different locations, this is never protocol. Completely unprofessional and lacking confidence in security for personal belongings.

So second time back and overall experience is very good. Staff are legendary and that is no overstatement see for yourself, spa is fantastic, little snack bar near pool so good.. variety of food good service excellent... roof top bar is great also.Lots of great experiences nearby.. did the 1 hour horse trek booked through reception, trainer scary at first but great, trotters bar cheap and cheerful nearby, new Indian around 5 mins away brilliant. Love the fact can step outside hotel and lots of nice restaurants, market shops etc.. But now for constructive criticism... beds hard. Can get topper but still hard and challenges sleeping. If need extra topper would be happy to pay extra. And for couples beds are missing a trick. Both are singles and move apart with slightest movement.. if looking for cuddle from partner not going to happen. Would advise 1 euro piece of metal that allows you to link beds as most of us do in our houses so stay together and don't move. Also double sheets across both beds would be better but didn't happen for us... Next room too hot. Air con gets down to 18 degrees but doesn't keep cool enough. Advise hire fan lower hire is a company you can access on Web around 4 euros per day although constructive criticism hotel should offer service. Wouldn't mind paying. Think travel irons is another good extra service that would be happy to pay and hotel missing out on extra income. Finally gym needs some work. Outside spa cool but gym nor feel so and some gym equipment old and not working... would invest a little... maybe 1 to 2k. But overall a fantastic holiday. It must be for us to come back. Think will come back again but only issue would be the beds. Please look at this as priority

The hotel was warm friendly clean and a very comfortable space. The food was amazing, the spa and facilities were excellent. We had a truly amazing holiday. This was our fourth time returning to this hotel.

This is a lovely hotel which was let down by a couple of things. Firstly the food was lovely and the location was good especially for cycling. On the second night I came down with a mild food poisoning or 24 hr stomach bug which I understand you run the risk in a buffet situation. Thankfully 24hrs later I was fine. I blame the mussels that I ate and won’t eat them again in this kind of situation. The weather improved during our week and we were unable to operate the air conditioning despite it being advertised as a feature when we booked. We asked at reception and was told unless they received 10 complaints they would not switch it on. Trust me when I say it was boiling hot at night. We complained and was told to leave the door to the balcony open. This was not possible due to being bitten by some form of insect throughout the stay so did not want to increase these annoying and itchy bites. It was disappointing as the hotel is very nice but there was a particular member of staff who was very unhelpful and quite rude.

The hotel was very clean and the staff really helpful. The only thing I would say is that it got really cold at night and the bed sheets were thin. The sheets provided are sufficient when it’s a warm night, but it was quite cold when we were there. Guests should have the option of having thick sheets. maybe stored in the wardrobe?

Outside swimming pools water was cold, child couldnt enjoy. Spa area under 16 age cant go - wasnt info about that in ******* page, then we booked that trip (if was knew didnt go there, bc for child 12 years was only small swimmingpool, there was babys and adults too) for kids in winter time have boring there, bc outside cant swim, bc water is cold, kids havent anything to do there in winter time:( Other stuff all was perfect. - clean rooms, nice area, good service.